Shop Phone (formerly Scout)

Shop Phone (formerly Scout)

by How Many Steps Inc.

Grow sales through abandoned alerts and VIP notifications

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

All reviews

31 - 40 of 157 reviews

Ann More Products

I love this app., thanks to the developers and thanks for making it free. Highly recommend. I'm happy to know that it is helping to recover carts.

The Bath Bomb Outlet

Pretty good so far. Instantly notifies me of an abandoned cart (I tested this by abandoning a cart myself) and suggests what to say to recover the sale.


This app is fantastic and did what we expect. We use it to improve our abandon recovery. If u also want to do direct marketing upon abandoned cart, we will recommend this app to you. Also great customer service. Would be even better if we can add photos to the email template. Thanks

Leather Showroom

WOW!! What a great app, if you don't have it you are losing money. This app will let you know when a customer that wants to buy, but left before buying. You can call them and close the deal. Don't just think about it, get it now and stop looking customers.

Duramax Sheds Direct

I have had this store open for less than a month and scout has already helped me recover a sale for $1200. I contacted the customer via text and he told me what his issue was. I immediately resolved it and closed the deal. He was also looking for the same product on other sites at the time.

Scout has been critical to our Abandoned Cart Sequence. Our abandoned cart emails recover on average of 15% of lost sales while with Scout we are now recovering 50% off sales! This has been huge. The one-on-one follow up with customers helps build trust in our brand & adds to the bottom line.

Developer reply

July 24, 2019

Thanks Nathan, you guys have been a perfect match for our apps. You are killing it over at - I can't wait to work closer with you and your team.

Shamrock Shirts

Absolutely fabulous app that delivers on it's promises and the customer service is outstanding. Real time notifications for abandoned carts and sales, with totally customisable follow up options lets you give your customers the service they deserve. Has certainly helped me increase my conversion on abandoned carts and steps up my customer experience. Can't recommend Scout highly enough!


One of the best App to follow up Abundant cart customers through 1 to 1 using Call, SMS, Email and WhatsApp. The app helped us recover 20% Abundant cart. Kudos to the developer. Looking for automated option in next update.

Dando La Hora

One of the best free apps out there. Recovered a lot of money with this through Whatsapp. Thanks, mate! Good job.

Developer reply

July 12, 2019

Thank you Alfredo! You're very welcome. And thanks for the constructive feedback today. I'm looking forward to working more closely with you to make sure we keep aggressively improving.

minibae collection

I used this app to help me manage my online business. The majority of my Scout notified abandoned carts have been converted to sales, making this a valuable feature. There is some delay with follow up notifications but Scout is working to improve their timeframes.

Developer reply

July 11, 2019

Thank so much for this review Stacey. You're one of our original merchants, so I think you for sticking with us while we were getting our legs under us. Still much more on the horizon! Thanks again, and keep smashing it with your side hustle :)