Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts, noting up to 60% recovery rates and sales boosts of 20-30%. They value the real-time alerts, personalized communication, and Facebook Messenger integration. The support for multiple communication channels and customer service are praised. Merchants also appreciate the user-friendly interface, customer behavior insights, and the significant value of the free offering.

January 29, 2024

Excellent

Alpa Arte-Manualidades
Chile
15 days using the app
December 17, 2019

This app just "saved" a sale for me.
It is great.
Honestly, I don't usually take the time to write reviews but this was awesome.

Designs by Royi .B.
Israel
About 6 years using the app
HMS Commerce replied December 17, 2019

Thanks Royi! We just checked out your site - it looks amazing. What great designs you have. Love the Air Show Bomber Jacket! If anyone is looking for fresh designed clothing, check out this site!

December 2, 2020

Great app helps me to improve my abandon cart rate recovery. I would definitely recommend as a must have to your store.

PureYou Handmade
Canada
Almost 5 years using the app
October 23, 2020

This app rose our sales in ways we couldn't imagine. The staff are amazing, their support was just an added benefit to the overall experience. 5/5 stars are not enough.

Arora
Canada
Over 4 years using the app
HMS Commerce replied October 27, 2020

Thanks for the kind word Bijoy. Keep up the great work with your fashion and new styles. I look forward to hearing back on how your influencer campaigns go!

April 5, 2021

Fast and user friendly. Very informative and helpful. A great app to compliment my Shopify shop. Recommended

Essexee Legs
United Kingdom
About 4 years using the app
Edited April 19, 2023

it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................

Stockholm Co.
Mexico
About 4 years using the app
October 30, 2020

Best app for recover sales. We use WhatsApp and it works perfect. Support is also really good! We recommend this app for sure.

StudioMusic.cl
Chile
About 4 years using the app
HMS Commerce replied October 30, 2020

Thanks for the review Carlos. You have a really cool store there in Chile, I'm sure your products sell themselves! We wish you all the best and don't hesitate to reach out if you need anything. Thanks!

November 1, 2020

I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.

BONYHUB
United Kingdom
Almost 4 years using the app
HMS Commerce replied November 2, 2020

Thanks for the review Shruti. You might be one of the longest using app users we have! It was great speaking on the phone with you and learning that we're accounting for up to 20% of your overall sales. Keep it up!

October 31, 2020

So amazing that we get to reach out to our abandoned cart customers directly on call! It's given our recovery rate a massive bump! Another great thing about Shop Phone is the constant reminders we get to thank our loyal customers.

After Dark
India
Over 3 years using the app
HMS Commerce replied November 2, 2020

Thanks Prerna. We love your store. We wrote this post for you because we love your store so much: https://shopphone.substack.com/p/why-we-love-after-dark

October 28, 2020

I have used this app for almost 2 years, I love it, it advises me when a customer abandons checkout. I REALLY love that it tracks my consistent customers purchases, so that I can reward their loyalty! Ahmad is awesome, he called me and gave me advice on my website and how to improve it for a better customer experience and higher conversion rate!

Naptural Beauty Supply LLC.
United States
Over 3 years using the app
HMS Commerce replied October 28, 2020

Thanks for the kind review, LaShesia. It was my pleasure. I love that you have customers who've bought 20, 30, 40 times from you again and again. That kind of customer retention is world class. Keep it up! Let's get to 100 order retention rates in 2021!