Reviews (3,008)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies order management and customer interactions. They praise its real-time order tracking system that enhances customer trust and engagement, driving increased visits and sales. Additional features like fraud protection, responsive customer service, and customizable marketing tools are also valued. The commitment to carbon-neutral delivery options appeals to eco-conscious consumers.
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I received an email from shopify to recommend I install the shop app. I did so, and then realised it is for US and Canadian stores only. perhaps shopify shouldnt email UK customers with misleading information!
UPDATE (June 2021): I am just writing to provide an update that the Shop channel is now available to merchants in the UK and Australia as well as those based in the US and Canada. More information about the Shop channel can be found here (https://bit.ly/3gdrtv4) and any questions about the channel can be asked to our support team via the Shopify Help Center: https://bit.ly/2AWw5VA. -Victor, Shopify Support
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Hi there. We're sorry for the misunderstanding. The purpose of the email you received was to notify UK merchants that the 'Track with Shop' button will be added to all UK stores' Order Status Pages between October 15th and 19th, 2020. There is no action required at this time unless you want to opt-out of this free service.
Here's how 'Track with Shop' works: After completing a purchase, the 'Track with Shop' button prompts customers to track their order with the Shop app. Once a customer downloads the Shop app, they'll get automatic order status notifications and real-time delivery updates to help merchants save time and money on customer support.
To clarify, the Shop channel (which you downloaded but is currently not supported in the UK) allows merchants in NA to customize how their store looks in the Shop app. If you have any questions, please reach out to us directly at help@shop.app
Excellet!
Easy setup , and easy to use in the shop app as well when I tested it out.
It has a really nice look. Yet not all tools are available in Canada.
I love this app for my business
I did not install this App, and quite frankly, I'm absolutely not happy that Shopify thinks it can just push my store's contents through a marketplace of their choosing.
Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the sales channel suddenly appearing in your admin and your products appearing within the Shop app.
Just to confirm, the Shop app is not a marketplace. You can find more specifics in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx relating to how this works.
As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin.
The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it.
You should also have received an email notification of this change in the past week or two.
If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX .
You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc .
If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
Love my short set and skirt, so dainty and cute. Thanks Luxe Boutique. :-)
I'd like the ability to advertise more with this app to drive traffic to the page.
Installed the app, however it saying most of the products are : Prohibited product types. We sell car parts so this is not correct. Very disappointed!
Hi there,
Thanks for taking the time to review the Shop sales channel. It's not ideal for you, but currently automobile parts are actually one of the prohibited product types, as outlined here - https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility#prohibited-product-types
In the meantime, your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
Best wishes,
Brian, Shop Support.