Shop , 2,265 reviews

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost website traffic, sales, and customer engagement. Its user-friendly interface, seamless integration, and features like automated emails, order updates, and a review system are highly valued. The analytics dashboard offers valuable customer insights, aiding in marketing strategies. The app's quick and transparent checkout process enhances customer trust. It's particularly praised for increasing brand visibility and helping small businesses compete with larger ones.

January 16, 2024

There is no customisation when it comes to customers leaving reviews on the shop app. The email request can't be modified and you can't even see what the email looks like that Shop sends!. You also don't receive notification when a customer writes a review, they just automatically publish it. I use Judge.me where I customise my emails and make it more personal, this means though customers receive 2 requests. With this SHOP APP you cannot turn off the "Review Collection" button, it's stuck onto "ON" with no facility to toggle it off. I contacted Shopify help and even they can't do it. Too many bad issues with this app and very little opportunity to customise it for your own individual store. I'm going to delete it if I can't toggle off the reviews! Worse than useless and not fit for purpose re reviews.

Imogen's Luxuries
United Kingdom
7 months using the app
Edited April 5, 2024

So far so good I got three sales last month.

ITFLOATS247.COM
United States
3 months using the app
February 1, 2024

It is a good platform, however, we need better integration between web store, apps, Shop App and minis

Project.Mozi
Hong Kong SAR
Over 1 year using the app
March 14, 2024

This app helps with sales

UPCARE
United States
12 months using the app
April 21, 2024

I would recommend Shopify for someone looking build and create your brand

FlawlessFusion
United States
7 days using the app
January 24, 2024

Fantastico Market Place ! Ottimo strumento per ricevere ordini

bigeshop
Italy
About 2 years using the app
April 8, 2024

This is my first time at the Shop, but a lot of things I noticed seemed promising. Thank you everybody.

Maveric Icon
United States
11 days using the app
February 27, 2024

Sometimes when you try to pay by installments, there are challenges. Sometimes the Shop icon is not available at checkout then you go to Affirm to try to get the virtual card and their quality of the app they use for the selfies and taken photos is horrible it makes the document blurry so you automatically get denied.

TIK ENTERPRISES
United States
5 months using the app
March 19, 2024

I can’t reach customer service either by chat or phone, can you please email me at patriciageltman@yahoo.com regarding my account plan, I have a Shopify plan but I cannot create collections? Why? Please help me adjust my account.

Kabuko Store
United States
13 days using the app
Shopify replied March 22, 2024

Hi, there!

Thanks for reaching out.

We're sorry to hear you're having trouble reaching out to our support team.

You also mentioned that you're experiencing issues with creating collections. If you haven't had a chance to already, I recommend reviewing our Collections resource (https://shopify.link/VeKR) for steps on how to create collections.

Once you've created your Collections and ensured the Products in your Collections are set to 'Active,' you'll want to add links to your Collections in the Navigation section of your online store: https://shopify.link/NvW6.

If you're still having trouble, I'll share the steps below, so you're able to connect with our support team.

- Head to the Shopify Help Center: https://shopify.link/vRnL.
- On the right-hand side, type your question to the Help Center Assistant.
- Click the option 'I still need help.'
- From there you should see additional options to connect with a Support Advisor.

I hope this helps! -Victoria, Shopify Support.

April 9, 2024

Clear app, I can see my orders and the progress of the deliveries.

Ana Lopez Art & Designs
United Kingdom
3 months using the app