Reviews (5,124)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies setup and navigation, enhancing the shopping and selling experience. It features robust order tracking and organization, personalized product recommendations, and effective tools for increasing traffic and sales. The app's security and smooth checkout process build customer trust, while the support team is noted for their responsiveness and helpfulness.
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Good app now that we are able to submit responses to customer reviews. Always good to see both sides of a conversation.
Not had this long but won't let me edit my main shop page to change picture ect not good at the moment
Hi there, thanks for taking the time to review our sales channel. I understand you're running into issues with the customization of your store within the Shop app.
There's a guide on our help center which goes through the current options available to you in relation to this - https://bit.ly/41tPXqd . Please have a look and let us know if there's anything beyond that we might be able to assist with.
If you'd like us to take a closer look at your store in particular, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
i love shop, we have 22 order now :D
Can't even change the store header, random review ranking. So far, only problems.
Hi Arrtopia, thank you for taking the time to leave a review for the Shop sales channel. I am sorry to hear you haven't had a great experience so far, and I want to assist you with that. You can customize your shop preview in the settings for the Shop sales channel in your store admin. You can learn more about this in our Help Center here: https://shopify.link/N8L8. Please don't hesitate to reach out to our authenticated support team through the chat option in the Help Center for more support. -Shay, Shopify Support
Shop pay gave me an order for a while
It was a moment of happiness
This app gave me one last nightmare
account inactive
If you're going to sell it in the shop, I'd rather sell it on Amazon.
Thank you for taking the time to review the Shop Sales Channel. I am sorry you didn't have a great experience while using it. We would love to hear more about what happened, please reach out to our authenticated support in the Help Center to share more detailed feedback: https://shopify.link/VRd6. -Shay
We are linked to synclogic and pay monthly for that, one of the Wholesale companies we are linked to uploaded a product that was deemed as branded content and we have been penalized, the products are automatically uploaded to our site and can be uploaded at anytime even if we delete it, I feel that they should penalize the wholesaler on Synclogic but we got the short end of the stick.
Hi, thank you for taking the time to leave a review! We understand how not being eligible due to a third party isn't ideal, so we appreciate you reaching out about it.
This feedback will be sent to our developers. It would also be great if you could start a support request so we can link your store to it. To do so, please follow this link: https://bit.ly/3NehLrk
If you have any other questions, then don't hesitate to let us know.
Thanks,
Noreena, Shop Support
SUBSCRIBERS BEWARE !!
HORRIBLE SUPPORT FROM THIS "SHOP" APP . All The Bad Reviews Below Are True Everyone.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your support experience with our team.
For security and privacy purposes, it's essential for us to authenticate any contacts via our help center before we can investigate any issues relating to your account. https://bit.ly/3NehLrk is the link, but I see that you've since been in touch via the secure method and we've managed to reply to you directly.
Best wishes,
Brian,
Shop Support
Customers being allowed to make purchases when products are out of stock and Shopify support are not willing to take any responsibility for it. It's a shame because usually Shopify do these things well but clearly this is not the case here. They are trying to create a marketplace without taking any responsibility for things that don't work within it. I have removed all my products from it and deleted the sales channel. I would recommend that you do the same.
Hi there, thanks for taking the time to review our sales channel. I understand you've experienced some frustrations in relation to an item selling when it was out of stock.
The Shop app doesn't sell items if they are out of stock. It would follow the availability set by your Online Store's inventory.
If you'd like us to investigate if there was an error in relation to a particular sale, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
If you wish to discuss inventory discrepancies and items selling when out of stock in general, please reach out to Shopify support here - https://bit.ly/3EgQp0N
Best wishes,
Brian,
Shop Support
we started with the app everything was going ok at first. We even had a few sales. Suddenly, no more sale, no more anything. After a lot of efforts, we were told our shop is not qualify. I have no clue why we are not qualify suddenly. Please someone explain.
Hi, mikanjomi.
Thanks for stopping by!
Unfortunately, through the app store, we are unable to view information regarding your shop not qualifying for the Shop app. I recommend reviewing our Shop Merchant Guidelines (https://shopify.link/LQpL) to ensure your shop complies with the merchant requirements and product restrictions. Additionally, you can get in touch with our support team via the Shopify Help Center (https://shopify.link/vRnL) so we can further investigate. -Victoria, Shopify Support.
Be Warned! Shop App will let your customers file fraudulent chargebacks. A buyer made a purchase, they returned the item and I issued a refund, talked with buyer vie email and submitted proof of refund and email communication. Then they opened a chargeback and said they did not get a refund (complete lie). Shop channel will not honor or help a merchant and the buyer got issued a 2nd refund and I was charge with a chargeback fee. There is no way to contact the Shop app support. If anyone from Shop App reads this please contact me. This buyer is a scammer and has found a way to steal from honest merchants. Very disappointed in this Channel.
Hi, there. Thank you for leaving your review. For context, the ability to dispute a charge is an option offered by your customer's bank or credit card company. If a chargeback is opened by the cardholder's bank, the issuing bank investigates the complaint and decides on the result of the dispute as well. Shop wouldn't be able to prevent chargebacks, but I can definitely understand the impact they can have on your business. If you're using Shopify for your online store, this guide on managing and preventing chargebacks can help you out: https://shopify.link/KWdz. If you have more questions about this you can also reach out to the Shop support team here: https://shopify.link/bmyj. -Erin, Shop Support