Reviews (5,131)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies setup and navigation, enhancing the shopping and selling experience. It features robust order tracking and organization, personalized product recommendations, and effective tools for increasing traffic and sales. The app's security and smooth checkout process build customer trust, while the support team is noted for their responsiveness and helpfulness.
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the wording is covering up the products on my store
Hi, Unique Luxe Life.
Thanks for taking the time to leave your review.
While we're not able to take a look at your store from here, I recommend getting in touch with our support team via the Shopify Help Center: https://shopify.link/vRnL. We'll be able to take a more detailed look into the wording and positioning of the products on your store. -Victoria, Shop Support.
Setup everything as needed. Store not appearing in Shop App. Please help!!! Not sure how to proceed as there is no contact info.
Thank you for writing your review and I'm sorry to hear that you're not able to see your store in the Shop app. Please be aware that it can take up to 24 hours for your store to appear in search results after you have set everything up, but there are other things that may prevent your store from appearing.
Your store must be on a paid plan, be using Shopify Payments to process payments, and have Shop Pay enabled. You'll also want to make sure that you have made products available to purchase on your store and that the password page is disabled. More information on eligibility criteria can be found here: https://bit.ly/3gdrtv4.
If you believe you meet all of the criteria listed above and have set up everything correctly, but are still not seeing your store appear, please reach out to our support team directly: https://bit.ly/2AWw5VA. They'll be able to authenticate you on your account and take a closer look at why your store may not be appearing. -Victor, Shopify Support
difficulte de syncronisation
Performante
We have a wholesale store that requires login-only access and Shop was able to sell to random people at our wholesale pricing without any approval from us by offering our products on its main commerce page. This is not only a terrible design, but also puts us in a sales tax liability situation since we vet that all of our customers are required to have a valid Resellers License prior to giving them access to our wholesale pricing. If you have a login-only website, Shop shouldn't be able to offer your products, pretty simple. Bizarre functionality, not impressed.
Hi, thanks for reviewing our Shop channel. For context, at this stage the Shop channel isn't compatible with stores that also offer wholesale pricing, as the system won't respect any wholesale rules that a store may have set up for their products.
Wholesale stores are typically opted out of the Shop channel by default, in order to mitigate the risks that being featured in the Shop app could have for the store (ie. customers in seeing the store's wholesale pricing). In saying this however, merchants do have the ability to still opt in to Shop by installing the app within their Shopify admin themselves, if they're willing to accept the risk that special wholesale product rules will be ignored by the system.
I can understand how important it is to be able to incorporate a rule within the Shop channel that separates wholesale products versus those tailored for regular customers, however. I'll be sure to pass on the feedback that you've shared with us here to our development team for consideration. Thanks! -Kimi, Shopify Support
I needed this app to help conduct business, after many frustrating weeks of trying to talk to many different representatives, my account is still suspended. I have gotten nowhere with customer support. this is not seamless, I do not recommend this app, you will lose business with how much time you spend on the phone trying to get support for this app.
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
I can see that you were in touch with our support team directly, and they advised you of the team and email you could refer to in relation to your current ineligibility. That email has information on how you can try and resolve the issue which is causing your ineligibility.
If you've any other questions, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Best wishes,
Brian,
Shop Support
I don’t know what’s goin on with this Shop app but it’s not working for me. I want to use it, it’s just not letting my customers choose that option to fill it out. I tried fixing it but it’s still saying Shop app is not approved for my website smh idk what to do at this point
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you and investigate this for you right away.
Best wishes,
Brian,
Shop Support
Sor far so good,, had a couple orders.. Can't wait to get more. I like how easy it was to get the orders and get paid.
Hard to tell if people are using the pay over time feature or paying normally. Also what is the difference between shop pay and shop app?
Hi, there. Thanks for getting in touch!
To view orders made using Shop Pay Installments, you can follow the steps listed here: https://shopify.link/RWp4.
The difference between the two are: Shop Pay is an accelerated checkout that lets customers save their email address, credit card, and shipping and billing information. You can check out our help center resource for more information: https://shopify.link/kGdL.
The Shop App is a shopping destination and delivery tracking app that's available to customers on iOS and Android. Customers can use the Shop app to track packages, discover new stores and products, make purchases using Shop Pay, and engage with brands. Check out this link for more insight: https://shopify.link/vyar.
If you have additional questions or need help navigating the app, you can connect with our support team via the Shopify Help Center for assistance: https://shopify.link/vRnL. -Victoria, Shopify Support.
Okay, so first off, I've never had issues with Shop or customers themselves. I find the idea of getting more eyes on my shop a good thing, HOWEVER... I use a third party app and I noticed that on my Shop store, my wholesale listings are available for people to purchase from. My tags are set up so there is a retail side and wholesale side of my listings, so I'm not sure why people on Shop have access to my wholesale listings. But I need them to NOT be buying from my wholesale. This is going to screw up my inventory.
Hi, thanks for taking the time to review the Shop channel. At this stage, our system for the Shop channel won't respect any wholesale rules that a store may have with their products. Wholesale merchants are also typically automatically not opted into Shop by default, in order to mitigate the risks that being featured in the Shop app could have for the store (ie. customers in seeing the store's wholesale pricing). If a merchant would like to still sell with Shop however, and accept the risk of special wholesale product rules in being ignored, they can opt in themselves by installing the app within their Shopify admin.
To sum up however, at this stage the Shop channel isn't compatible with stores that also offer wholesale pricing. I see how beneficial it will be to offer this feature however, so I'll be sure to pass on your thoughts and feedback to the most relevant development team for their consideration. -Kimi, Shopify Support