Reviews (2,291)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies accessing products and customer data. They value the customizable email tools, dynamic fields, and built-in analytics for optimizing campaigns. Its cost-effectiveness and scalability suit various business sizes, with automation features saving time. Transitioning merchants from platforms like Mailchimp find it easier to use. The free tier and responsive support are also highlighted benefits.

November 21, 2024

I'm not really good at setting up emails to send out to customers but I do wish they were a little easier and there were more templates or ways to create different types of campaigns.

Kit & Fam Co.
United States
11 months using the app
December 1, 2024

It's ok. There is some functionality that is missing. There isn't a section to add a navigation menu. I have to add a HTML code. I can't find any articles on information on the code itself or how to add the code. It's like Shopify wants us to spend $ with their partners for solutions that should be already provided to us. We are the partners. We are already spending money.

NuHaire
United States
Over 1 year using the app
November 13, 2024

Good, basic, no-frills email app.

The Family Pet
United States
7 months using the app
December 1, 2024

Simple d'utilisation, et relativement complet pour un démarrage efficace.

Wohldecke Deutschland
Germany
About 1 year using the app
November 30, 2024

Ease of installation and customisable products.

Adorn&Amuse
Australia
6 days using the app
September 16, 2024

Haven't launched my site yet but it looks like automations work well. Although I have difficulty following the logic, hierachies and jargon as I'm used to other systems.

Neurodynamic Solutions
Australia
3 months using the app
August 6, 2024

Application suddenly throttling emails, not providing marketing reports data and taking days for test emails to come through. Support is every 24 hours and a solution hasnt been found.

Flyclothing LLC
United States
About 3 years using the app
Shopify replied August 8, 2024

Hey there, thanks for the review. If you have an issue with the Shopify Email application throttling the emails that you are attempting to send, we will need to take a further look to advise next steps. You can get in touch with our live support by navigating to the Help Center: https://shopify.link/5bNx.

If you are currently in contact with our live support about this situation, you may be able to ask for an update by responding to the most recent email that you received regarding this. This will notify the corresponding team to provide you with an update. -Ollie, Shopify Support

July 25, 2024

I think shopify should have more options to custom emails and make it simple. I feel like the emails are limited to artistic details and abilities to create fun emails that catches the eye.

Friendofsinners777
United States
About 2 years using the app
April 29, 2024

We really love Shopify platform and their email are useful... BUT i will be honest their email system is not the greatest and their competitors when it comes to email marketing are out doing them!

Shopify doesn't have much room for creative emails. As its a shopify platform with a shopify email iv'e always wondered why they do not have video options or GIF or moving features inside their emails but other platforms do? This is sad as the best thing is as a company is to limit the amount of platforms we use to not build clutter but it looks like it might be an options

PBeauty Hair
United Kingdom
About 4 years using the app
Shopify replied May 1, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

November 8, 2024

Die App ist ok. Große Segmente werden jedoch nicht gesendet und das Selektieren einzelner Segemente ist nicht optimal.

The Brand Box Handel & Vertrieb GmbH
Germany
4 months using the app