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Shopify Email , 1,019 reviews

Overall rating
Counts per rating level
  • 63% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
December 5, 2023

No "Opt-In" radio button...?

Why isn't there a signup form with an opt-in radio button? This is a legal requirement in the EU.

It prevents us from growing our mailing list through promotions and competitions.

Funkytown Kayak & Surf Shop
Over 3 years using the app
Shopify replied December 6, 2023

Thanks for taking the time and sharing this feedback. While we're unable to offer any legal advice for the EU or in general, we'd be happy to share your feedback with our development team in regards to having an opt-in radio button. However, for the time being, feel free to check out some of our recommended alternatives: Klaviyo (, Omnisend (, Mailchimp (, or Seguno (

That being said, it may also be possible to explore some theme customizations and implement radio buttons. Though this isn't something that's supported by our Theme Support, you can consider hiring a developer to assist you if you're not comfortable working with coding languages. Should you need help finding a developer, then we'd recommend taking a look at our directory of certified developers on Shopify Partners ( Cheers. -Elias, Shopify Support

November 20, 2023

Hi there, I cannot access a discount code on the panel while setting a welcome email. Please help

Tauqeer Jewellers
21 days using the app
Shopify replied November 21, 2023

Hi, There. Thank you for taking the time to leave your review. Sorry to hear you're having some trouble with this. Please contact our support team and they will be able to take a look into this for you: Write "Shopify Email" in the chat > Click "I still need help" > Then follow the prompts to be added to our support queue. Our team is happy to help you and get you ready for BFCM! -Kitana, Shopify Support

November 28, 2023

Easy to use and navigate, for a non tech savy person. Great choice in organizing emails.

Teetrendz Hub
United Kingdom
5 days using the app
August 6, 2023

Was an amazing free app while it lasted. Easy to navigate! However, just recently it has been heavily compressing images uploaded through the email. I used to have fine crisp images, now they are so blurry. Hopefully I can find another email editing app.

Mermaid Haus Jewelry
United States
11 months using the app
Shopify replied August 10, 2023

Thank you for getting in touch and letting us know that you've come across this issue with heavily compressed images. We’re happy to report that we isolated the issue and have now fixed it! - Clare, Shopify Email

August 1, 2023

Doesn't support RTL languages. They told me they will develop it at future. I hope sor.......................

ALL-IN ריהוט גן
About 2 hours using the app
Shopify replied August 10, 2023

Thank you for reaching out to our team about this! Our developers will consider your interest in RTL language support for future updates. We can't promise if and when certain languages might be supported by the app, but you can keep an eye out for updates on the Shopify Changelog: -Sophia, Shopify Support

June 12, 2023

The app itself is easy to use and seems very useful.
However, getting the results can be a bit confusing,
It would be great if there was an option to download the results, for example in CSV format, for further analysis.

2 months using the app
Shopify replied June 13, 2023

Hello, there. Thanks for reaching out. Your feedback is important to us. I've submitted this as a feature request to our development team to review, as I understand this is important for you and your business. I recommend keeping our Shopify Changelog ( handy to stay up to date with new features that roll out to the platform. - Victoria, Shopify Support.

January 12, 2023

Simple app that is fairly user-friendly, but is quite glitchy. It jumbles up letters while I am typing, and the screen sometimes gets stuck and I can't scroll down - have to reload the page.

Honest Toys
South Africa
Over 3 years using the app
Shopify replied February 27, 2023

Thank you so much for sharing your feedback with us. This is something we would like to investigate further with you and attempt some troubleshooting steps. Please connect with us using this direct link: -Olivia, Shopify Support

February 19, 2021

App is good, Working perfectly for me, but need more attractive email templates. Currently very few templates are availabe. Expecting better templates as per recent trends
About 3 years using the app
Shopify replied February 24, 2021

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store and pass your feedback onto our developer team.

Claire l Shopify

Edited September 11, 2020

3* because it works well, simple and quick but needs more templates to make it stand out and compete with the big apps for email marketing.
Hopefully this will come soon.

Expressive Shades
United Kingdom
Almost 3 years using the app
Shopify replied September 14, 2020

Hey there!

Amy here From Shopify. Thanks for taking the time to leave us this feedback! I would love to hear more about what you are looking for in a template so I can pass it along to my developers. I'll send you an email so we can open up communication!

Amy l Shopify

October 7, 2020

Good help but... you can't edit and use again an already sent out campaign. Sometimes a campaign has great results and you can't replicate it (you have to design from 0). It could use some more templates.

La Tienda Cervecera
United States
Over 2 years using the app
Shopify replied October 13, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify