Reviews (2,114)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its user-friendly interface and seamless Shopify integration, which simplifies creating email campaigns using existing data. They appreciate the cost-effectiveness, especially the free email sends, and the customization options that allow for unique branding. Built-in analytics and automation features are also highlighted, helping to increase engagement and conversions, thus positively impacting business growth.

Edited November 28, 2024

Dreadful bounce rate and hopeless support. I have been using Mailchimp, integrated with Shopify for many years. Being fully integrated, our mailing list is automatically synced between the two. As Mailchimp has become so expensive for small businesses, I decided to try sending campaign emails from Shopify - campaigns very similar in content and length as previously sent from Mailchimp. My Mailchimp bounce rate on the last email sent on 1 Nov was 0.15% which I'm sure you will agree proves the list is pretty good. The very first campaign I sent from Shopify led to 5.7% bounces! I explain this to Shopify support and they just send AI generated suggestions that make no sense to my problem, passing me from support person to person in the hope I will go away. One phone call would sort this out but that's not possible nowadays.

They leave me no choice but to stick with Mailchimp - and if this is an example of what to expect from today's support after 9 years of being with Shopify then I must consider moving my store to a better competitor.

Oh and disregard Shopify's assertion here that I have been using the App for a year - they may have auto-installed it a year ago, but I only started using it in Nov 2024.

Indigo Silver
United Kingdom
Over 1 year using the app
August 15, 2024

In the last two months the performance of the editor has absolutely tanked. It makes it impossible to type your emails out in the editor anymore. I'm talking 5-10 seconds of delay for typing and what appears on the screen. Typing everything out in a separate program like google docs is also super annoying since shopify email doesn't support paste without formatting and trying to format text in shopify email is a joke. You can just enter a font size, your forced to use a slider and hope you can get the exact value you want. Absolutely sucked all the joy out of making emails. Also give me back the ability to format text (bold, italics, etc on buttons). The section limit is awfully low too.

Exotic Wings and Pet Things Inc
Canada
Over 4 years using the app
Shopify replied August 19, 2024

Hi, there! Thank you for sharing your feedback. We’re sorry you ran into issues with a delay while typing and completely understand that this experience would be frustrating. We’re happy to report that we isolated the issue and have now fixed it. We are consistently working on improving the editor experience and I'd love to discuss the challenges you've faced in more detail if you're open to it. I'll be sending you an email directly to follow up! - Clare, Shopify Email

November 26, 2024

Very difficult to use and VERY limited in what you can customize. I'm very disappointed in this application and the limits it's placing on our store.

ColorWare
United States
13 days using the app
June 29, 2024

seems like a good app but it does not send your first 1,000 emails for free, you still have to pay a base price. I find this description very misleading and disappointing.

BioLuxe
Canada
5 months using the app
Shopify replied July 2, 2024

Thank you for your review and feedback. If your store is on the Basic, Shopify, Advanced Shopify, or Shopify Plus plan, then you can send 10,000 emails for free every calendar month with Shopify Email. If you have noticed issues with your billing please email us so we can investigate further https://bit.ly/2AWw5VA. - Clare, Shopify Email

April 20, 2024

The application is free it’s true, but it’s been 3 months since my emails are sent without my profile image and with an email address different from mine. I had to find myself why there was this, I was not contacted or warned. It’s free it’s true but pay attention the quality is not always present

Artifice.
France
About 2 years using the app
Shopify replied April 22, 2024

Thank you for your review. We'd be glad to help you take a look at your settings and make sure everything is working as it should. Please connect with our Live Team (https://shopify.link/vRnL) at your earliest convenience. -Olivia, Shopify Support

April 6, 2024

Cant send email to my clients which i migrated from opencart, abandoned cart emails are never sent, most of campaigns are failed.

LETOUCH
Kuwait
2 months using the app
Shopify replied April 10, 2024

Thank you for your review. We would be glad to look into this with you further through our authenticated support channels to ensure you get the help you need. Please connect with us through this direct link (https://shopify.link/vRnL) at your earliest convenience. -Olivia, Shopify Support

June 4, 2024

I have been using this application but it seems that there is always a bill to be paid even though there are not any bills. please fix that

Adkolex
Netherlands
1 day using the app
Shopify replied June 10, 2024

Thank you for reaching out. While Shopify Email is a free app, there may be additional charges depending on usage limits. We'd be glad to look into your charges to offer insight into any billing questions here: https://shopify.link/vRnL. -Olivia, Shopify Support

December 7, 2023

doesnt load, cant edit the email i send out or it sends you into an eternal loading spiral. Unistalled and restalled again, nothing.

Lume
Belgium
4 months using the app
Shopify replied December 8, 2023

Hi there! Thank you so much for taking the time to contact us about this issue. We jumped in to investigate and released a fix that should prevent this from happening going forward. I've also followed up via email directly so that we can help troubleshoot any follow up questions or concerns. - Clare, Shopify Email

March 2, 2024

bof, beaucoup trop de mail arrive dans les spam

TECIN HOLDING
France
Over 1 year using the app
March 3, 2024

Only negative I have to say, but it's a biggie for me, is they require too many hoops to using one's own domain for email. Instead of just allowing one to add spf, dkim, _dmark into your DNS, Shopify Email sends you to another site where you have to sign up with them, then use the spf, dkim, _dmark info they provide, which is based on their understanding about how your domain host is configured, even though the info provided is not accurate for use with my host. Too many hoops for me!

Eve's Fashion Shop
United States
About 23 hours using the app
Shopify replied March 8, 2024

Hi! Thanks for you review. I appreciate that these extra steps may not be ideal, and I have gone ahead and flagged this as feedback for our app developers to review. We truly appreciate this feedback, so thank you for flagging it! -Maz, Shopify Support