Reviews (2,146)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and cost-effectiveness, with free service for the first 10,000 emails monthly. They praise its customizable templates and built-in analytics that help track and optimize email campaigns. Features like automation for cart abandonment and customer re-engagement are noted for boosting efficiency and sales, making it ideal for scaling email marketing efforts.

December 1, 2024

So helpful in sending emails I switched from another email provider and strictly use this now. It is great you can see all the details you'd want to and make customer segments to send different emails to different groups.

Hue Complete Me
United States
Almost 4 years using the app
November 16, 2024

I've been using this after switch from Klaviyo and like it so much better. All my "stuff" in one place. Create your colors/templates and go from there. Email program is robust and fairly intuitive. Make sure to have your DMARC aligned with Shopify to prevent issues. I still think Shopify could add more features such as showing what individual recipients opened, clicked on, etc. That is a feature I would like to see. Might be there and I'm missing it. Overall, happy right now.

Opal Nicks - Author
United States
About 1 year using the app
November 12, 2024

Beautiful, Easy to use.. 10 STARS!

After Struggling and Cursing my way through an entire year with Klaviyo I was to the point I was NOT ever going to send another email again. I teach people how to make things pretty & I sell things to make things pretty.. So have an interface that had terrible templates that were so ugly ( Klaviyo) that took HOURS to customize and code. It is a breath of fresh air to use Shopify's emails.

It is SIMPLE.. if you are looking for all the bells and whistles this might not be for you. But after a year of having every metric under the Sun, not being able to use them.. and then finding 1/2 the sales that were being captured in the 'email metrix' were actual not really coming from email.. this is for me.

If you are someone looking for an EASY, streamline email option, this is it. If you are a Solo human like I am .. doing it all.. this probably is perfect for you.

If you HATE Klaviyo because you found it HARD to use & ugly .. this is ALSO for you!!!

Champagne & Grit
United States
About 1 year using the app
October 30, 2024

"A Game-Changer for Email Marketing on Shopify!"
⭐️⭐️⭐️⭐️⭐️

The Shopify Email App is an absolute must-have for anyone looking to streamline their email marketing directly within Shopify. It’s user-friendly, intuitive, and has all the essential tools to create engaging, professional-looking emails that represent your brand beautifully. I love the customization options – from templates that perfectly fit my store's style to easy personalization with dynamic fields, it makes connecting with customers seamless and efficient.

The built-in analytics are fantastic for tracking performance and adjusting campaigns, and the integration with Shopify means my products, customer segments, and purchase history are all right at my fingertips. Plus, it's affordable and scales as my business grows.

Overall, the Shopify Email App has truly elevated my email marketing efforts, helping me increase engagement and conversions while saving time. Highly recommended!

MR.GREEN
United States
Over 1 year using the app
November 16, 2024

way better than Klaviyo. Was paying $100/month. Wish i knew sooner about Shopify emails. THANK YOU SHOPIFY. Now i can save over $50/month!

Lot57Supplies Diecast Shop
United States
Almost 3 years using the app
November 14, 2024

Loved the ease of getting all campaigns together and how beginner friendly it is for users.

2UniqueDesigns
United States
About 3 years using the app
December 5, 2024

I am an amateur user of email applications, so take that into consideration. BUT, for me and my current, simple, needs, it has been very easy to use. Also, my volume is very low so I have not passed beyond the FREE tier, which has been awesome (I look forward to getting into the numbers that are big enough to have to pay for as that should mean my business is doing well). And, I like that it is basically built into Shopify, making it very easy to use.

OpenCase
United States
8 months using the app
November 3, 2024

Only used one other time after several years of being on shopify. It is very easy to navigate and understand. Shopify is so awesome.

Boudreaux's Screen Printing Co.
United States
Over 3 years using the app
December 9, 2024

Would Highly Suggest.

Pros
- Only Pay for what you use not a monthly fee
- Super easy to use
- links everything directly from your store reducing clicks!

Cons
- Can take up to 4 hours for emails to be sent
- Emails not sent all at once

RegattaSport
Canada
6 months using the app
November 21, 2024

So nice that this is built right into Shopify! I was afraid I would have to find some expensive 3rd party solution for sending out simple reminders to customers. Love it!

Kael Alden
United States
9 months using the app