Reviews (1,873)

Overall rating
4.6
Counts per rating level
  • 69% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness, especially appreciating the free plan for small businesses and solo entrepreneurs. They praise its user-friendly interface and seamless Shopify integration, which simplifies email campaign management. The app offers customizable email templates and valuable analytics to track delivery, open, and click-through rates, helping merchants refine their marketing strategies. It supports effective campaign automations and includes features for customer engagement, like easy inclusion of discounts and products in emails. Ideal for those new to email marketing or managing small to medium-sized businesses, it's noted for its comprehensive features and stable performance.

September 12, 2024

It does what it says on the tin, its easy to use and change the templates. I have set up several automatic workflows as well as sending out newsletters.
I'm not always sure it picks up all of the purchases created by the emails though but that could be the customers journey. Either way I'm getting more sales using this app and its easy to use

Bushman Survival
United Kingdom
Over 1 year using the app
September 12, 2024

As a new shop owner, I don't have time to sort out all the email marketing plans, etc. Flow and Shopify Email automations working together have made my life a lot easier. It takes a lot off my plate. By easily pulling in discounts, products, etc. I don't have to overthink reaching out to customers to get them to engage, etc. And it's working! I also appreciate all the insights and analysis. Plus, the heads up on things I might need to rethink in my email marketing approach. I've used the other big email marketing companies before, and you can truly go down a rabbit hole with them. Shopify emails are straight forward and to the point, which is what people want.

Hamilton & Co
United States
4 months using the app
October 1, 2024

Its user friendly, you have different templates that you can use or you can create your own.

ChicQute
United States
Almost 4 years using the app
August 11, 2024

Anyone can use the Email App. You don't have to be a tech genius to send a basic email from Shopify. The price/fee after 10k emails a month, is very reasonable.

Chip and Kale
United States
About 4 years using the app
October 2, 2024

The Shopify Email app is great and i believe was made for stores like mine that is still growing and don't have enough to pay for other paid platforms.

Ral Gifts and Hampers
Nigeria
Almost 3 years using the app
August 2, 2024

We found the app was easy to use. Although sending out a max can be sorted by email address server.
Love the fact that the input of photos is so easy, no need to resize and then input.
At times it doesn't want to react to an action, but giving it a bit of time, works.
Would like to see more control on font size.
It is one of the easiest app to use as opposed to others which we used.

Knitting Time
Canada
Over 1 year using the app
September 30, 2024

A very cool and useful app that has everything a starting business needs. Intuitive and easy to use. Additionally, it’s free for small shipment volumes, so what more could you ask for? :) Highly recommend.

FalcOne Gallery
Poland
11 months using the app
August 30, 2024

It’s easy to use and you can copy each email to use the same template keeping consistency in your marketing.

The Fresh Herb Salt Company Ltd
United Kingdom
Almost 3 years using the app
September 16, 2024

Thank you Shopify for providing us this option. Other email apps are so costly, not affordable for small businesses.

samawa perfumes
United Arab Emirates
Almost 3 years using the app
August 16, 2024

This app is really great and already got us quite a lot of sales. Easy to use and good customization. Of course it lacks some features mostly in templates and integration (i.e. social media). But it is a free app. Well done!

Street Icon
Germany
7 months using the app