Reviews (2,030)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration. They value its cost-effectiveness, customization options, and built-in analytics, which enhance email campaign effectiveness. Features like email automation and support for large volumes are also praised for saving time and boosting sales, improving engagement and conversions efficiently.

Edited April 26, 2021

Cree International Nootropics
Love the preselected email templates that they have for just your shop/brand and the add-ons & delete formats also.
Awesome job Shopify!!!!!!!!!

Cree International Store
United States
9 months using the app
April 13, 2021

fácil de fazer e enviar para clientes! com esse recurso não tem erro para enviar mailmarketing para clintes

NETCABLE
Brazil
9 months using the app
June 2, 2020

Very basic email app. It's fairly easy to use but wish there were more tools like automating welcome emails or scheduling them.

Annie and Sisters
United States
9 months using the app
Shopify replied June 9, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time leave us a detailed review. I'm a glad to hear you found it easy to use, but can totally understand wanting more functionality for your business. Our team are working to improve the app and add functionality to suit our merchants needs, so I will be sure to pass on this feedback to our team for future updates. I'm going to follow up with you in an email so if there is any further feedback on features you would love to see I can pass this on to our developers too.

Claire l Shopify

October 21, 2020

I just used the app for the first time today and I'm impressed with the features. It basically allowed me to send my shop directly to my subscribers. Everything from prices to descriptions and it was really easy to design the layout of the email. You can see everything in action with testing before you send it out to your mailing list. I enjoyed it!

Inner Blush Bath and Body Boutique
Canada
9 months using the app
April 23, 2021

Really easy to navigate, and looks great! The 2,500 free emails each month is awesome for my small shop.

Crushed Glitter
United States
9 months using the app
May 19, 2021

Great and easy to used Help me to contact costumers again and increase my sales
I highly recommand Free

Alan Dario : Vêtements en coton naturel
France
9 months using the app
December 2, 2021

Email automations aren't available for this app? How can I sent an email to a certain customer? Or it's not possible?

Sleep&Go
Ukraine
9 months using the app
Shopify replied December 6, 2021

Hi there. Thank you for taking the time to leave this review and share your feedback. Shopify Email is primarily intended to create email marketing campaigns and send them from Shopify directly. That said, if you are looking to send a specific customer an email, I would recommend simply doing so from the "Customers" section of your Shopify admin. Here is a guide https://bit.ly/3qmlEQR that will walk you through how to do this. Thanks again! -Marty, Shopify Support.

January 30, 2021

WOW simplemente increíbles, que gran ayuda son los mejores ♥ Gracias y ahora es mas fácil hacerlo desde Shopify.

Bestway Evolution
United States
9 months using the app
Edited June 12, 2021

This app divides emails into batches so that they might take up to 72 hours for all of them to be sent out. It completely ruined my product launch because my email subscribers were expecting to receive an email at a certain time to order one of my limited edition items. Now half of them haven't even received the email, and they've been waiting for weeks.

Maarit Hänninen
Netherlands
9 months using the app
February 5, 2021

Design options or templates are very very limited. Difficult to make changes to the way the email looks.

espeyewear
United States
9 months using the app
Shopify replied February 12, 2021

Hey!

Amy here from Shopify. I appreciate you taking the time to leave us a review. Im going to send you an email so we can chat further and I can gather information to send to my developers.

Amy l Shopify