Reviews (2,033)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration. They value its cost-effectiveness, customization options, and built-in analytics, which enhance email campaign effectiveness. Features like email automation and support for large volumes are also praised for saving time and boosting sales, improving engagement and conversions efficiently.

May 7, 2021

It was very easy to use, I am I love thank you Shopify!!!!! If you want an easy way to email your customer as a beginner this is for you!!

U Petti
United States
8 months using the app
December 9, 2020

I used this app for creating my campaigns which I think this app did greatly. It is great for a small business like my own and sure does give you great flexibility. You also have pre-made templates that also help out, and the editor allows you to do almost anything! Over all, I am all smiles and would recommend using this app. :).

AWD LA
United States
8 months using the app
Edited August 4, 2020

Excited to have an email service inside of Shopify. Lot of features needed to completely replace the MailChimps of the world, analytics are slow took overnight to see that emails were sent.

**August Update -- still waiting on better analytics, sorry sent, open and clicks is not close to being a true email package.

**UPDATE Analytics at least on my shop is broken sent out an email and 5 days later showing 2 opens and zero sent. Analytics doesn't tell you who opened or clicked just that someone did. Need to have a visual customer ranking as to who opens/clicks and who doesn't so that decisions can be made on is this a customer/potential customer or just somebody who signed up. Missing a bounce indicator in analytics.

Hopefully some automation's will happen in the future. You have an app people could get excited about. Programmers can work from home during COVID so no excuses for future roll-outs taking 6mos. Cheers, Indypicker.com

Indypicker.com
United States
8 months using the app
March 5, 2021

I think this app is very straight forward, and perfect for basic email needs. there's very little customization or bells and whistles, but definitely a solid app to send emails and build multichannel campaigns. which is actually pretty amazing.

Moijey Fine Jewelry and Diamonds
United States
8 months using the app
November 26, 2020

Easy to use and worked great for me! Seems like a very affordable solution for sending emails. Will use again

Prairiewind Tradegoods
United States
8 months using the app
October 26, 2020

There is potential here but it's a little bit too basic. They have literally a handful of templates and right now they're all about Black Friday. Small business owners like me like to have some content already created (welcoming new subscribers, product launch etc ) to take the guess work away because I don't have time to exist already. This is an app with good intentions but it has a long way to go.

GIOIELLINI DESIGNS
United States
8 months using the app
Shopify replied October 27, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. At the moment, there are options for Black Friday email templates, and some without any Black Friday branding. You can find these by scrolling further down the email templates list. These non-Black Friday templates also include a blank template for you to create your own email design!

Additionally, there is an option to customize your New Subscribers email within the Settings > Notifications area of your admin. This can be found by scrolling down on this page, and is under the "Email marketing" section - the email that is sent out to customers when they sign up for your newsletter can be found on this list and is called "Confirmation email."

I would be happy to follow up with you and help you through these features. I will send you an email so that we can chat further and you can provide us with more feedback! Our team is consistently working to improve the app and add functionality to suit our merchants needs, so any additional feedback you may have would be great to hear.

Best,
Charlotte | Shopify Support

April 11, 2021

Do not work with ICloud, mails do no get sent to customers. I contacted shopify for that but no answer ...

Madame Orgasme
France
8 months using the app
Shopify replied April 21, 2021

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review of the Shopify Email app with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Claire l Shopify

August 23, 2023

Another FREE it is for my type of app. I need to dive deeper in and figure more stuff out. If you need any ideas, come to my site. I have lots of cool stuff you can check out.

My Ruby Lips
United States
8 months using the app
September 16, 2020

Great feature, much nicer than having export my subscribers to mailchimp. Hope to see more automated features like best time for scheduling and the ability to add collection soon.

Paws Bento
Canada
8 months using the app
October 20, 2020

A really easy shopify-integrated email marketing system. It got lots of e-mail designs and allows to make customization an e-mail.

aime online store
Pakistan
8 months using the app