Reviews (2,363)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making it easier to access customer data for effective email campaigns. They highlight its cost-effectiveness compared to platforms like Mailchimp and Klaviyo, and praise its user-friendly design tools, customizable templates, and automation features. Built-in analytics help streamline marketing efforts, and reliable customer support enhances its usability, making it a recommended choice for enhancing customer engagement and ...

April 18, 2020

Shopify Email is coming soon

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available.

VINYLSHOPHOUTEN
Netherlands
5 days using the app
Shopify replied April 20, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can ...

April 17, 2020

I have to say you guys professing you are E-Commerce experts has to be questioned at times. It would appear that after all the 'testing' you have done, your team on this has completely ignored the most basic user (customer) experience. We like others find its not available for our store. ... but YOU ONLY DISCOVER THIS AFTER YOU HAVE INSTALLED THE APP.
I don't understand...I installed the app and ...

Cocorose London
United Kingdom
4 days using the app
Shopify replied April 17, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going ...

April 18, 2020

Hello, the app is not working for me at all. It just loads blank, how can I actually use it, I am looking forward to seeing the email marketing app Shopify has built .

DEADINCIDE®
United States
3 days using the app
Shopify replied April 20, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going ...

September 15, 2020

No "thank you for subscribing" email possible!? More expense and time wasted on another app just to get this feature. What a glaringly obvious failure.

Amanita Audio
Australia
2 days using the app
Shopify replied September 22, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are continuing work to improve the app and add functionality to ...

August 5, 2020

It literally sends emails to the most simple schedule ever. It does nothing of any use. What are you charging for? Something as simple as this should be free across all plans!

Dr Gus Nutrition
United Kingdom
About 3 hours using the app
Shopify replied August 26, 2020

Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing.

I would ...

April 27, 2020

Your email couldn’t be sent

Shopify Email is blocked for your shop. Contact Support to troubleshoot the issue.
Whats wrong?

MRFmultitools
Ukraine
About 2 hours using the app
Shopify replied April 28, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm sorry to hear of the trouble you are having with our ...

November 18, 2022

DO NOT INSTALL if you have multilingual site. After installing you will lose abandoned cart email you had before installation. This app shouldn't be able to be installed on multilingual setups. Is there even a way to get my previous multilingual automation emails back?

Saarni - Gentlemen's Boutique
Finland
About 1 hour using the app
Shopify replied December 30, 2022

Hi, there. Thank you for leaving a review for Shopify Email. I'm sorry to hear about this situation you've experienced. When setting up email automatics within Shopify Email, ...

January 3, 2022

As much money as Shopify earns, they could have spent some time developing an actual quality email app...

Donald Trump Store
United States
4 minutes using the app
Shopify replied January 13, 2022

Hey, there. Thank you for taking the time and sharing this feedback with us. We'd be happy to pass any suggestions or feature requests along to our development team, please ...

December 9, 2024

NUNA-QORI
Spain
2 months using the app