Reviews (2,225)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.

September 7, 2020

It was fast and easy to use! Looking forward to more templates in the future. Would also like to see a way to add the product directly into the emails.

ARIA KIDS
United States
2 months using the app
Edited October 24, 2020

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. Why do you publish an unavailable app here?
Update:Now I added the app. It's not always free. Paid for emails over 2000. But Shopify will control your marketing and shut down your email before it is sent to all of your customers. Although I paid the money. They only sent out 70% emails. It is very frustrating not having the control over your own list.

INHALCO
United States
Almost 4 years using the app
Shopify replied April 21, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify

February 24, 2021

Shopify Email has given me a chance to reach my subscribers easily and efficiently while making it fun! With tons of pre-made email templates and easy to adjust settings, professional emails has never been so stress free!

TAYLORGIGNAC
Canada
2 months using the app
December 24, 2020

It would be more convenient, if I could copy and paste the template because its not easy to input all the information e.g. for the footer everytime I want to send a newsletter other than that its very useful.

freelinebrands4all
Greece
Almost 2 years using the app
October 5, 2020

I really love that Shopify has added this app for us to use straight from our Shopify Admin. It is pretty easy to use and since it is new I don't expect it to have all the bells and whistles that the other email marketing apps offer. However, I don't use this app much because it does not offer email automation which is a huge need for my business. I find myself still using my other email apps for the automation process. If Shopify could add this feature, I would switch over for sure! I think the pricing is fair and the convenience is optimal.

Neptune Athletics
United States
Almost 4 years using the app
Shopify replied October 13, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

February 4, 2021

I used this app and helps me create emails to engage with customers. However, more seasonal designs could help to target customers.

Ladey Bella's Boutique
United States
Almost 2 years using the app
February 2, 2021

It is really user friendly. It would be nice if you could add several pictures in a Frame instead of just one picture.

Cordemeijer Charcuterie
Netherlands
Almost 2 years using the app
August 11, 2020

This app is amazing. Not only is there an option to create an email campaign from a blank template, there is also a great selection of templates to use. There is no limit to how many subscribers either like there is on Mailchimp. Highly recommended!

HairMadeEasi
United Kingdom
2 months using the app
January 7, 2021

I have made the terrible mistake of using omnisend only to find myself with horrific headaches and a very unfriendly user experience. Thank you so much, Shopify for your easy to use interface and great service as always.

Canes Galore
United States
2 months using the app
February 22, 2021

Simple, quick and easy. Helping me get up and going with email marketing so thank you to Shopify email for making the process so good.

PetsBestBuddy
United Kingdom
2 months using the app