Reviews (2,225)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.

January 23, 2021

estoy empezando a usar esta app. Es muy facil de usar ademas de que las plantillas de prueba son muy eficientes gracias

Chris Don Style
United States
About 2 months using the app
December 3, 2020

I really like this app it makes email marketing so much easier and so much more efficient! 5 out of 5 stars!

Subzero Sublimations
United States
About 2 months using the app
March 7, 2021

I used this app to help me send a really quick email marketing campaign. I seems to be working out perfectly.

Telea Dawn Studio
United States
About 2 months using the app
April 3, 2021

Its a great app with great templates , definitely would recommend this to anyone starting out. thank you for making it so easy

La Lueur Home Decor
South Africa
About 2 months using the app
January 27, 2021

Perfect way to attract our customers back to us. I would recommend everyone to use this feature of shopify so as to boost sales

Tweed Mart
United States
About 2 months using the app
November 2, 2020

I WOULD HAVE LIKED TO BE ABLE TO ADD SECTIONS IN THE TEMPLATE BUT OTHERWIS EIT WAS GREAT - VERY SIMPLE TO USE

Mama Bamboo
United Kingdom
Over 1 year using the app
December 17, 2020

Super easy to use and it can read the discount code you create and provide a template with it for most holidays. However, it could be better if it can create with coding or cooperate with Stripo email that offers thousands of beautiful templates for you to integrate with main email sender service tool.

Bonsenkitchen
United States
Over 1 year using the app
September 1, 2020

I love how easy is it to use. Simply format. Simple to learn on your own. I my favorite thing is how it easily and automatically links with products in my store. What I don't like is the limited functions like I can't copy and paste small pics or emojis in the body of the text. It doesn't have the bells and whistles of expensive paid ecommerce email marketing apps, but the ease of it is valuable to me.

KOI Gourmet Skincare
United States
Over 1 year using the app
November 26, 2020

I can't send due to an upper limit error even though I haven't sent 5 messages It cannot be used as it is, so please support it.

NIDO
Japan
Over 3 years using the app
Shopify replied December 7, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us.

At the moment, the Shopify Email app has a limit of 5 email campaigns per week. This resets every 7 days at 12:00 pm UTC. You can learn more about this limit here: https://bit.ly/36Uv9i2

I'm really sorry to hear of the struggles you were facing. I would love to talk to you further and better understand the issues you were facing, to see what we can do on our end to help. I will send you an email privately, in order to open up that line of communication!

Best,
Charlotte | Shopify Support

January 19, 2022

I find this app super helpful, and its handy to have an e-mail campaign app that I don't have to navigate away from my website to use. It's quite basic but that's really all I need and I can't fault its set up. It's intuitive to use and pretty straight forward. However, I would love the ability to set a default colour palette so that my e-mails match my website and so I don't have to change the templates manually. It would make using the app a lot quicker and more convenient. It'd also be great to be able to set a default font. Overall, very happy with this app - I would give it five stars if not for the suggestion outlined above.

Crow & Pebble
United Kingdom
Over 1 year using the app
Shopify replied January 22, 2022

Thank you for getting in touch and for letting us know how you've found Shopify Email! I'm glad to hear that it's been helpful and easy to use, and of good use to your business.

In terms of your suggestion re: a default colour palette and font, I can see why this would be a useful feature to make use of. I will pass your comments onto our app development team for their consideration. -Victor, Shopify Support