Reviews (2,226)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.

Edited March 22, 2023

poor poor app, takes days to send out one sad email, crashing non stop, support is even more poor
not sure why to bother

UPDATE TO YOUR REPLY:
Sorry, do you not think that we would have cleared the cache, etc, safari doesn't support shopify for ages now, we use chrome and your app is just seriously awful in any browser, take one day to run a simply boring campaign! It occurs again???? You must be joking, occurs every minute, and if we want to change any wording it crashes, you can delete one or to letters then crashes again. you reply is a typical I. T ignorant reply. Not sure why you bothered to reply, as IT IS NOT HELPFUL but just ignorant!!!! you could ask next time if I turn on my computer???

Silverprint
United Kingdom
Over 2 years using the app
Shopify replied March 22, 2023

Hey there, thanks for taking the time to leave a review and bringing this to our attention. I have provided your feedback to our development team.

Since you are experiencing the application is crashing or running slow - could you clear the cache on your browser: https://kb.iu.edu/d/ahic? If the issue persists, I would suggest trying to use this application on a separate browser. For example, if you are using the Safari browser - try this on Google Chrome.

In the event that this occurs again, I would suggest reaching out to our live support to have a further look into the application: https://bit.ly/2AWw5VA.

November 29, 2021

beyond pissed off. been sending emails, and to find out we can only send 5 emails every 7 days. Are you serious and its cyber monday and we can not send emails

nobrandjeans.com
United States
Over 2 years using the app
Shopify replied November 30, 2021

Hi, there. Thank you for taking the time to leave this review and provide us with your feedback. We are sorry to hear you ran into issues with our app, especially during a time period like Cyber Monday.

To clarify, if you reference our Shopify Email FAQ page here https://bit.ly/3d3a7jx you will see that, You can send a maximum of five campaign activities per week and this resets every seven days at midnight UTC as you noted. However, Each activity allows you to email up to 40,000 subscribers per campaign. I hope this clears things up for future campaigns. Thanks again for your feedback! -Marty, Shopify Support

March 22, 2021

I used this app to help make marketing emails made it very simple. I enjoyed working with the shopify email

BodyCureco
United States
About 1 month using the app
May 24, 2023

Bom dia
Estou tentando integrar o Melhor Envio na minha loja e não estou conseguindo.
Favor entrar em contato para ver o que tem que fazer.
Obrigado

Dropjunior
Brazil
About 1 month using the app
January 12, 2021

Enjoying this a lot! Easy to use, good looking emails. budget-friendly! Every dollar counts with small businesses, this provides the most bang for the buck!

Gorsky's Farm Market
United States
About 1 month using the app
November 24, 2020

There are features that cannot be added like automatic naming for recipients.
But it is very easy to use, very seamless!

greenteahawaii.com
United States
About 1 year using the app
May 18, 2021

Great app with templates. Makes marketing so easy and fun to do. I like the layouts and everything can be done so easily

Attractive Decorations
South Africa
About 1 month using the app
December 4, 2020

SO EASY! And straight to the point! I thought the process was going to be much harder. Shopify has templates ready for you to personalize and make your own.

Theplantchica
United States
About 1 month using the app
February 24, 2023

-10 For right at 2 years I have asked for the correct banner sized for the Shopify Email app or an image cheat sheet for this app. I just spent another 2 hours for the agent to tell me the email banner size is 600x700 NOT until the agent tried it did they grasp the concept of IT WONT WORK. DO NOT ADD THIS APP it is trash and Shopify has no desire to make worth anything. Shift4Shop is looking better everyday. Fix it or at the very least give us a UPDATE CORRECT Cheat Sheet for the images

Expressive DeZien
United States
About 2 years using the app
Shopify replied March 1, 2023

Thank you for taking the time to connect with us. I appreciate your frustration and want to help as best I can. While desired graphic sizes can vary depending on the template you are working with, square images are best kept around 2048px X 2048px or even 1024px X 1024px and sometimes even smaller.

Rectangular images can vary in degree as well, but the aspect ratio should reflect a rectangle. These are very rough estimates without looking at the template you are working with, though 600px X 700px can be expected to not fit most templates.

We absolutely offer an image size cheat sheet I'd like to direct you to at this link: https://bit.ly/3Y8nLqB. Feel free to bookmark this and reference it as needed, though our Support team (https://bit.ly/2AWw5VA) is also here 24/7. -Olivia, Shopify Support

April 26, 2021

First time using Shopify email. I found it easy to use and edit the template. I was able to schedule and send me email as needed.

Vinyl Cottage
United States
About 1 month using the app