Reviews (2,041)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration. They value its cost-effectiveness, customization options, and built-in analytics, which enhance email campaign effectiveness. Features like email automation and support for large volumes are also praised for saving time and boosting sales, improving engagement and conversions efficiently.

October 20, 2020

I used this app to help me send emails to my email subscribers. I really helped me out, it was a bit tough to figure out what to do to send the emails out, but the help center assisted with that part.

Cordless Commodities
United States
7 months using the app
April 15, 2021

I like it but it would be better if it have a graphic about abandoned cart.
It would also be amazing if the emails could be modified with more options.

Abeja Reyna
Mexico
7 months using the app
Edited January 6, 2021

Cons:
You cannot do custom segmentations inside the app.
Templates are limited.
Deliverability takes too much time.
No automations.
Pros:
It is cheap

Japanese Taste
Japan
About 1 year using the app
Shopify replied January 22, 2021

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us on the Shopify email. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

Edited February 3, 2021

The app went into maintenance mode while I was writing the email and when it came back online the draft was gone, so that was not a good first impression. After it came back online and I started a new mail, it was smooth sailing.

Cupcake Buddy
Netherlands
About 1 year using the app
Shopify replied February 12, 2021

Hey there!

Amy here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the troubles you faced when you first got started, but glad that you are enjoying the app now!

Im going to send you an email, just to open up communication with you and see if there is anything you would like to share with our developers!

Amy l Shopify

November 17, 2020

Excellent email system and really easy to use, and cost effective. So ideal to be able to just pick products and then make cvhjanges to text etc - really versatile.
A couple of things could be improved, the system only allows a certain amount of emails each week which can be annoying if you have an urgent one to get to all your contacts, ansd you've already used up the quota. Also would be great if we could see who has actually clicked on the email like the info that Mailchimp give you.

Lanmat
United Kingdom
7 months using the app
September 15, 2020

it is very helpful, very easy to automate your create your email automation to increase your customer experience.

Battekart
India
7 months using the app
September 4, 2020

I discovered this app two weeks ago, and I am amazed by how easy and simple it is to use!

I have gained more and more subscribers and most importantly many of the potential customers ended up purchasing!

Thank you so much for introducing this app, it made email marketing a lot easier!

Vivo Cosmetics Lebanon
Spain
19 days using the app
December 20, 2021

This is the first time I have sent email. I don't know why. The email I sent only has the title and can't see any content. I want to recommend our new products to customers, but they can't see the picture and can't click the button. I don't know how to solve it, and I don't know how to contact your staff.

Ebazor
China
About 1 year using the app
Shopify replied December 21, 2021

Hi, there. Thank you so much for taking the time to leave this great review and provide us with your feedback. We are sorry to hear you are experiencing this issue and would be happy to help out. I would recommend reaching out to our support team directly, so we can take a closer look into this with you.

You mentioned having some issues reaching out to our support team, so I would be happy to walk you through the steps. You can do this by logging into your store through the Help Center https://bit.ly/2AWw5VA, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. Thanks again for your feedback! -Marty, Shopify Support.

November 23, 2021

This app is cheap and so are the delivery of my emails. I sent out a email blast for Blackfriday and the app decided to stop after 50% and tells me that it stopped because there where some peoples that did unsubscribed. Also it's reporting feature is extremely cheap only sending info and clicks but no results like add to carts or sales. As I said cheap yes but this does more damage to our brand than help.

Gypsy Diamonds
Canada
About 1 year using the app
Shopify replied November 24, 2021

Hi, there. Thank you for taking the time to leave this review and provide us with this feedback. We do cancel some campaigns that receive high signals that the subscribers do not like the emails they are receiving. That said, I would recommend reviewing our Best practices for Shopify Email (https://bit.ly/3cNEACe) to ensure you do not run into this issue in the future. Thanks again for your review! -Marty, Shopify Support.

November 10, 2021

Really bad experience. Basically at some point of time no email started going through. Shopify would send out 5% and stop sending. I wrote to support. They've recommended sending to the "most engaged" latest customers. This did not work. Open rate was next to thing. They've send learning me videos. Nothing worked. The reason turned out to be lack of basic functionality, which would lead to your email list getting slowly poisoned. Shopify does not allow you removing bounced emails or the ones that mark you as spam. At some point of time your email database becomes filled with old emails that cannot get delivered. This leads to lower delivery rates as email systems start to think you are spamming. Then Shopify will see that your open rates are low as you get into spam folders, etc nad Shopify stops sending out emails. The solution has been to install a One Email marketing app. Segment my list into 1k segments. Constantly talk to One support as my sending would get blocked due to high complaint/bouncedback rated ....it took me just a month to clean my emails out. I've tested sending emails after this on Shopify and omg - 30% open rate and it's all delivering. To sum up: poor customer service, 100% lack of knowledge, no solution to the issue - basically "figure it out yourself". What can Shopify do about it? Allow clients to unsubscribe bounced emails and whoever has marked your messages as spam. This will leave email list clean and healthy. Simple.

Photodobe (Photo-presets)
United Kingdom
About 1 year using the app
Shopify replied November 16, 2021

Hi there. Thank you so much for your review and for providing us with this feedback. We are sorry to hear you have been experiencing these issues, but I am delighted to share that our development teams are currently working on this. Although I cannot share a definitive time frame for this, I would be happy to provide this further feedback to our team to let them know this is still something to look into further.

In the meantime, for some further context, Shopify email automatically removes bounced emails from a subscriber list so we don’t try sending them out again. Also when a subscriber unsubscribes, we also won’t be sending them the email again.

I hope this provides you with some further context to how the app currently functions, thanks again for taking the time to leave this feedback! Marty, Shopify Support