Reviews (2,338)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify, enhancing email campaign management and performance tracking. It offers cost-effective solutions with user-friendly design tools, customizable templates, and dynamic fields. Built-in analytics, automation capabilities, and integration with Shopify Forms and Shopify Flow help personalize customer interactions and automate processes. Merchants also praise the straightforward setup, reliable performance, and responsive support team.

Edited April 6, 2023

The app is good, but i would like to have additional features for it to be great and a true substitution to the other email services. I would like to have:
1. a very simple image crop/editing tool so that it is easier to adjust certain images
2. some ways to change the font sizes in the footer

thx

Allude München
Germany
2 months using the app
Shopify replied April 6, 2023

Hi, there. Thank you for sharing this feedback! These are great suggestions and I'm happy to pass this on to our development team. We're always looking for ways to improve and expand the features we offer. -Erin, Shopify Support

Edited November 29, 2024

This app divides emails into batches so that they might take up to 72 hours for all of them to be sent out. It completely ruined my product launch because my email subscribers were expecting to receive an email at a certain time to order one of my limited edition items. Now half of them haven't even received the email, and they've been waiting for weeks.

Edit: App not sending any emails on Black Friday. This kills small businesses. Will find another app.

Maarit Hänninen
Netherlands
About 4 years using the app
March 17, 2021

Using the Email Marketing app is amazing! cant wait to use again next month. The ease of changing the template to fit our business was simple.

Red Oak Lavender
United States
2 months using the app
November 2, 2020

It would be really good if products could be uploaded in groups So a block of 4 for example. Works well enough for my needs at the moment

SeventhSenseSilver.com
United Kingdom
Almost 2 years using the app
November 29, 2020

I love that this is now an option with my shopify subscription! I would love to see more templates and design options. It is pretty user friendly. My only complaint with the template that I used is that it wouldn't let me change the color on one of the designs.

Lavender Lemon Nails
United States
About 4 years using the app
Shopify replied December 7, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

September 7, 2020

It was fast and easy to use! Looking forward to more templates in the future. Would also like to see a way to add the product directly into the emails.

ARIA KIDS
United States
2 months using the app
Edited October 24, 2020

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. Why do you publish an unavailable app here?
Update:Now I added the app. It's not always free. Paid for emails over 2000. But Shopify will control your marketing and shut down your email before it is sent to all of your customers. Although I paid the money. They only sent out 70% emails. It is very frustrating not having the control over your own list.

INHALCO
United States
Almost 4 years using the app
Shopify replied April 21, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify

February 24, 2021

Shopify Email has given me a chance to reach my subscribers easily and efficiently while making it fun! With tons of pre-made email templates and easy to adjust settings, professional emails has never been so stress free!

TAYLORGIGNAC
Canada
2 months using the app
December 24, 2020

It would be more convenient, if I could copy and paste the template because its not easy to input all the information e.g. for the footer everytime I want to send a newsletter other than that its very useful.

freelinebrands4all
Greece
Almost 2 years using the app
August 11, 2020

This app is amazing. Not only is there an option to create an email campaign from a blank template, there is also a great selection of templates to use. There is no limit to how many subscribers either like there is on Mailchimp. Highly recommended!

HairMadeEasi
United Kingdom
2 months using the app