Reviews (2,338)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify, enhancing email campaign management and performance tracking. It offers cost-effective solutions with user-friendly design tools, customizable templates, and dynamic fields. Built-in analytics, automation capabilities, and integration with Shopify Forms and Shopify Flow help personalize customer interactions and automate processes. Merchants also praise the straightforward setup, reliable performance, and responsive support team.

January 7, 2021

I have made the terrible mistake of using omnisend only to find myself with horrific headaches and a very unfriendly user experience. Thank you so much, Shopify for your easy to use interface and great service as always.

Canes Galore
United States
2 months using the app
October 5, 2020

I really love that Shopify has added this app for us to use straight from our Shopify Admin. It is pretty easy to use and since it is new I don't expect it to have all the bells and whistles that the other email marketing apps offer. However, I don't use this app much because it does not offer email automation which is a huge need for my business. I find myself still using my other email apps for the automation process. If Shopify could add this feature, I would switch over for sure! I think the pricing is fair and the convenience is optimal.

Neptune Athletics
United States
Almost 4 years using the app
Shopify replied October 13, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

February 4, 2021

I used this app and helps me create emails to engage with customers. However, more seasonal designs could help to target customers.

Ladey Bella's Boutique
United States
Almost 2 years using the app
February 2, 2021

It is really user friendly. It would be nice if you could add several pictures in a Frame instead of just one picture.

Cordemeijer Charcuterie
Netherlands
Almost 2 years using the app
February 22, 2021

Simple, quick and easy. Helping me get up and going with email marketing so thank you to Shopify email for making the process so good.

PetsBestBuddy
United Kingdom
2 months using the app
Edited April 5, 2021

Très pratique, facile et efficace. Je peux envoyer mes Emails de promotions à mes clients en un rien de temps. Hyper simple, un gain de temps pour moi énorme.

M-EGVA
France
2 months using the app
November 7, 2020

All revved up and ready to go. Easy to customize and modify as you choose. A time saver without a doubt.

The Stay At Home Barista
United States
About 2 months using the app
January 12, 2023

I like the app, but I don't care much for the templates. They seem to be out of date. Also, how do I update my business physical address.

Angel Creations Boutique
United States
Almost 2 years using the app
Shopify replied February 27, 2023

Hey there. Thanks so much for taking the time and sharing this feedback with us. We’re always looking to evolve our templates, and will be sure to pass your feedback to our development team.

As for updating your business physical address, this pulls from your store’s business settings. Check out the steps to update that here: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-business-settings#set-or-change-your-business-address

Thanks! - Clare, Shopify Email

September 14, 2020

App is great and easy to use! Will definitely be using it more but would be great to get more fonts and product grid customisations.

Shimmer Bazaar
Australia
Almost 2 years using the app
April 15, 2021

nice application. the only thing is it would be useful to show the actual discounted price of the products

Azienda Agricola Alba
Italy
Almost 2 years using the app