Reviews (2,037)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration. They value its cost-effectiveness, customization options, and built-in analytics, which enhance email campaign effectiveness. Features like email automation and support for large volumes are also praised for saving time and boosting sales, improving engagement and conversions efficiently.

Edited April 21, 2020

Update: Amy from Customer Support contacted me and solved the issue. Appreciate their prompt response on this matter!! Tested the app and it works fine and gets the job done.

I read on Shopify's newsletter that Shopify Email is available globally since a week ago. But when I tried to install it, it says:

"Shopify Email is coming soon

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available."

Why roll it out when its not available? It frustrates your customers.

Sarto Avner | Well Defined Menswear
Malaysia
4 months using the app
Shopify replied April 21, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback, that is what helps us to improve. I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify

September 3, 2020

Easy to use
Great tools
Well put together and I just love it just starting out can be hard and I like easy and simple to understand tools

SugarGlow Creations
United States
10 days using the app
November 11, 2023

I cannot load the email app to edit my emails in a VERY important workflow. Every time I click the email app or try to edit an email from the workflow, the webpage just hangs. Why is this so poorly implemented when it's such an important feature to this service? You guys really need to improve this, I'm seeing reviews of the same problems from 2020, it's nearly 2024. Fix this.

Modern Yoyos
United States
7 months using the app
Shopify replied November 13, 2023

Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app and want to do what we can to isolate the problem you're experiencing. I'm going to follow up with you via email to get some more information so we can identify the issue. - Clare, Shopify Email

September 24, 2020

I like using this as I can accomplish everything using one platform. I wish there were more templates and ways to move the images, smaller of off to the side and more fonts.

New Concepts Hair Goods
United States
3 months using the app
September 14, 2020

It is simple to use and smoothly connects to the shopify store, wish we could see more detailed info on the reports.

ICCTUNING
Spain
3 months using the app
November 21, 2020

It's intuitive and easy to use..you can add images and use simple text styles - schedule and send to specific groups of customers...convenient and works great!

Calirub | Topical Pain Relief
United States
3 months using the app
December 6, 2021

Excellent app, versatile and intuitive, easy even for those who are not experts at all.
Is there the possibility of inserting a download button to download a price list?

Souvenir Turistici
Italy
10 days using the app
Shopify replied December 6, 2021

Hi, there. Thank you for taking the time to leave this great review and feedback. I'm not quite sure what you mean by inserting a download button, however, I would recommend contacting our support team directly: https://bit.ly/2AWw5VA so we can take a closer look with you. Thanks again for your review! -Marty, Shopify Support

Edited January 20, 2021

Brilliant app. Simple to use and lots of templates available to plug n play your way through it. I have used it once so far and can't complain.
I enjoyed the simplicity.

Kinetic Sports
Canada
9 days using the app
November 23, 2020

Love the price and how simple and to the point it is. However, don't like the fact that I can't send a welcome email when someone signs up for my newsletter. I was also on the pause plan and wasn't allowed to send out an emails on that plan. I was under the impression that you simply had to be paying for a plan. Other than that it's a great option

Folkway Studio
United States
3 months using the app
Edited September 28, 2020

The app is very good to use & a great use for all the store.,
One suggestion is that please increases the subscribers list in each campagin more than 40k customers & remove the weekly limit. This plan will not be friendly for large stores.

Itsy Bitsy
India
3 months using the app