Reviews (2,232)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.

Edited January 6, 2021

お客様へのアプローチにこのメール機能を利用しました。とても反応がよく、解析情報も基本機能としてあるので助かります。画面の作成も簡単でした。 なんとか改善してほしい点は、登録者にしか送信されないことです。送信リストには加えられても、登録の無い方には実際に送信されていないようです。 また、送信が完了した方の一覧が見られると、もっと良いと思います。

age-design shopify store
Japan
8 months using the app
October 13, 2020

This is the first time that I use an email app and I'm actually happy with it, but, I think I should be able to translate the word "unsubscribe" to my language.
Just looks weird I wrote the whole thing in my language and then randomly, english.

Garpur
Iceland
8 months using the app
September 4, 2020

Muy buena, ojalá regalen más envíos y haya más templates.
Se puede organizar diferentes campañas, controlar , poner títulos, programar.

Identidad Natural
Mexico
8 months using the app
January 27, 2021

estou experimentando, me ofereceram mais benefícios quero me aprofundar mais nesses detalhes conto muito com a ajuda de vocês vai da tudo certo continuem trabalhando com a melhoria da Loja porque ta vindo novos retayers e voces nao podem perder . muito agradecido pela oportunidade quero conhecer cada vez mais e melhor
um abraço meu

Tecmund2.0
Brazil
21 days using the app
October 12, 2020

i love the templates. they are very easy to use. I just wish that they made it possible to put two images on the same page instead of one gian product image per page. Also, please introduce the feature to re-email those who haven't opened the newsletter.

Jjudd.xx Boutique
Canada
8 months using the app
Edited November 26, 2023

I used another tool (brevo) to create an automation for abandonned cart. I left the automation for abandonned cart running in email. I ran a test : put a product to basket, filled in my details and abandonned the cart.
While I did receive an email from Brevo, I did NOT receive an email from the app "email". Nothing in my junk either.
So, this prooves indeed that there is an issue with the delivery of the email with this app.

Raconte Moi un Chocolat
France
Over 1 year using the app
Shopify replied November 21, 2023

Hi, thanks for your review. Where deliverability for Shopify Email is concerned, the system will send out emails in batches if your customer list has a large number of email subscribers. This process helps avoid spam filters while improving overall delivery rates, which will ultimately help preserve your reputation with email providers as a sender too.

If you'd like our team to investigate your account and its abandoned checkout emails in more detail however, please contact us here: https://shopify.link/qLKl. Thanks! -Kimi, Shopify Support

December 11, 2020

This tool is easy to use and should be included in the shop subscription. I will use it again to reach my subscribers.

Missfabulashes
United States
21 days using the app
October 7, 2020

Good help but... you can't edit and use again an already sent out campaign. Sometimes a campaign has great results and you can't replicate it (you have to design from 0). It could use some more templates.

La Tienda Cervecera
United States
Over 1 year using the app
Shopify replied October 13, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

January 6, 2021

The best and basically it's free to use I think I would just stick to shopify email marketing .....................................

SMACIN-S/store
South Africa
20 days using the app
September 11, 2022

Worst email app on the store, only thing it's got going for it is that it's cheap & can do flows but tbh it needs to be cheap now that shopify is taking fee's from all 3rd party transactions including buy now pay later services which already take too much. Moving the abandoned cart emails into this app while it is so half baked has me angry, I had an awesome template but now it's gone as you guys are forcing us to use this. I can't make anywhere near as good of an email in this app as I could using OrderlyEmails: Email Templates and just pasting the code into shopify. This app can't even size images properly, recommend products or display dynamic discount codes to draw a customer back. Such a lack of customization, lack of social networks you can list in your footer. The footer is just plain terrible tbh. Stop rolling this out until it's actually a good app!

Titan Pop Culture
Australia
Over 1 year using the app
Shopify replied September 30, 2022

Hi there, Titan Pop Culture. Thanks for taking the time to leave us a review for Shopify Email. I'm sad to hear that the recent changes made to emails and automations haven't been something that you've been able to get value from. Having greater customization of your emails, and using your own custom templates, is incredibly helpful for merchants that want to have greater control over their marketing and branding emails. I've gone ahead and passed this review to our Product Team for their consideration, and also made a feature request to ask for greater customization options in the future. I can't outline when these requests may be added, but you can rest assure that they're now on the team's radar. Thanks again for your review. -Imogen, Shopify Support