Reviews (2,338)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify, enhancing email campaign management and performance tracking. It offers cost-effective solutions with user-friendly design tools, customizable templates, and dynamic fields. Built-in analytics, automation capabilities, and integration with Shopify Forms and Shopify Flow help personalize customer interactions and automate processes. Merchants also praise the straightforward setup, reliable performance, and responsive support team.

April 6, 2023

Great App! The only issue is that emails are not listed/filtered by their 'Send Date'. Therefore, one must look through each email in order to find an email for a particular send date to make revisions. Just recently the emails were listed by the 'send date' which made it easy to instantly find a particular email, but in the past few weeks, it changed back to random listing by the latest email worked on. Other than that, the app is easy to use, looks great and customer response is excellent.

Movie Buffs Forever
United States
10 months using the app
Shopify replied April 16, 2023

Thank you so much for writing your review and I am glad to hear that you've found Shopify Email easy to use and a useful tool for communicating with customers. We also appreciate your feedback about the send date and I will be sure to pass your comments onto our development team. -Victor, Shopify Support

March 28, 2023

We love this app. It is very user friendly for they have template which you can customize. We are able to customize our emails and even see what the statistics are. We have sent emails for our prelauch and launch and will continue to use it for other occasions. And the great part is: every month you get 10.000 e-mails for free. For us as a starting business, it is enough. Can highly recommend this app.

Fluffy Bean Cookie
Netherlands
26 days using the app
July 11, 2020

I love this. I don't know why there aren't good reviews and more people trying this! It is SUPER EASY for beginners, FREE and it gets the job done! It is simple. Just how life should be :) peachmoonco.com

Peach Moon Co.
United States
26 days using the app
January 19, 2021

great with somethings not so great with other like being able to speak to someone when help is needed, or being charged for help with a paid website.

Intimate Creations Soap Company
United States
9 months using the app
January 25, 2021

Muito fácil de usar e intuitivo, eu fiz um e-mail marketing em questão de minutos, excelente ferramenta!!!

Flow Magazine
Brazil
25 days using the app
August 15, 2021

love this just wish we can create and design emails from our mobile instead of on the desktop or laptop

SE7ViBEZ
United States
9 months using the app
Shopify replied August 18, 2021

Thank you for reaching out and writing your review, and I'm delighted to hear that you're enjoying the app! We appreciate you sharing your feedback with us here.

In terms of being able to design your email templates from your mobile device, I can certainly see why having this option would be beneficial. I will be sure to pass your comments onto our development team as we continue to build and develop the Shopify Email app. -Victor, Shopify Support

August 19, 2020

all the mails are going in junk, it pretty useless for us.
please try to do some thing with this.

Gemworldonline
Thailand
Over 1 year using the app
Shopify replied August 26, 2020

Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with spam filters. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ

I am also going to send you an email to open up communication incase you have any other questions!

Claire - Shopify

October 20, 2020

I love that emails are now in one place. I cant wait to use them and the templates are a huge help. Cant wait for more

SUGAR LIPS LA
United States
9 months using the app
November 30, 2020

This app seemed promising but right now it is too basic, too slow, and it lacks flexibility. Not recommended.

infograpify
United States
Over 1 year using the app
Shopify replied December 7, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

April 16, 2021

This was so much better than Automizely! I like Automizely for other things, but this has better options to choose who to send to. Easier to understand and use.

Auburn Cord Duesenberg Automobile Museum
United States
9 months using the app