Reviews (2,068)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it ideal for those with minimal technical skills. They value the customizable email templates and the free tier that allows up to 10,000 emails per month. The built-in analytics are also a highlight, helping track and optimize email campaign effectiveness. It's especially beneficial for solo entrepreneurs and beginners in email marketing.

February 4, 2021

I used this app and helps me create emails to engage with customers. However, more seasonal designs could help to target customers.

Ladey Bella's Boutique
United States
Almost 2 years using the app
February 2, 2021

It is really user friendly. It would be nice if you could add several pictures in a Frame instead of just one picture.

Cordemeijer Charcuterie
Netherlands
Almost 2 years using the app
January 12, 2023

I like the app, but I don't care much for the templates. They seem to be out of date. Also, how do I update my business physical address.

Angel Creations Boutique
United States
Almost 2 years using the app
Shopify replied February 27, 2023

Hey there. Thanks so much for taking the time and sharing this feedback with us. We’re always looking to evolve our templates, and will be sure to pass your feedback to our development team.

As for updating your business physical address, this pulls from your store’s business settings. Check out the steps to update that here: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-business-settings#set-or-change-your-business-address

Thanks! - Clare, Shopify Email

September 14, 2020

App is great and easy to use! Will definitely be using it more but would be great to get more fonts and product grid customisations.

Shimmer Bazaar
Australia
Almost 2 years using the app
April 15, 2021

nice application. the only thing is it would be useful to show the actual discounted price of the products

Azienda Agricola Alba
Italy
Almost 2 years using the app
February 15, 2021

I used this app to send out new releases to subscribers. It worked great and easy to use. Just wish there were a few more templates to choose from.

Reli Brands
United States
Almost 2 years using the app
November 2, 2020

I WOULD HAVE LIKED TO BE ABLE TO ADD SECTIONS IN THE TEMPLATE BUT OTHERWIS EIT WAS GREAT - VERY SIMPLE TO USE

Mama Bamboo
United Kingdom
Over 1 year using the app
December 17, 2020

Super easy to use and it can read the discount code you create and provide a template with it for most holidays. However, it could be better if it can create with coding or cooperate with Stripo email that offers thousands of beautiful templates for you to integrate with main email sender service tool.

Bonsenkitchen
United States
Over 1 year using the app
September 1, 2020

I love how easy is it to use. Simply format. Simple to learn on your own. I my favorite thing is how it easily and automatically links with products in my store. What I don't like is the limited functions like I can't copy and paste small pics or emojis in the body of the text. It doesn't have the bells and whistles of expensive paid ecommerce email marketing apps, but the ease of it is valuable to me.

KOI Gourmet Skincare
United States
Over 1 year using the app
January 19, 2022

I find this app super helpful, and its handy to have an e-mail campaign app that I don't have to navigate away from my website to use. It's quite basic but that's really all I need and I can't fault its set up. It's intuitive to use and pretty straight forward. However, I would love the ability to set a default colour palette so that my e-mails match my website and so I don't have to change the templates manually. It would make using the app a lot quicker and more convenient. It'd also be great to be able to set a default font. Overall, very happy with this app - I would give it five stars if not for the suggestion outlined above.

Crow & Pebble
United Kingdom
Over 1 year using the app
Shopify replied January 22, 2022

Thank you for getting in touch and for letting us know how you've found Shopify Email! I'm glad to hear that it's been helpful and easy to use, and of good use to your business.

In terms of your suggestion re: a default colour palette and font, I can see why this would be a useful feature to make use of. I will pass your comments onto our app development team for their consideration. -Victor, Shopify Support