Reviews (2,027)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration. They value its cost-effectiveness, customization options, and built-in analytics, which enhance email campaign effectiveness. Features like email automation and support for large volumes are also praised for saving time and boosting sales, improving engagement and conversions efficiently.

January 17, 2021

I really like using this app it's really simple to use. Anyone would be able to use it, that's how easy it is. Love it!!

the maneshop
United Kingdom
20 days using the app
September 4, 2020

I discovered this app two weeks ago, and I am amazed by how easy and simple it is to use!

I have gained more and more subscribers and most importantly many of the potential customers ended up purchasing!

Thank you so much for introducing this app, it made email marketing a lot easier!

Vivo Cosmetics Lebanon
Spain
19 days using the app
May 5, 2020

I used this app and found spelling errors and simple grammar edits were not highlighted! I cannot trust this mailing system if this does not get corrected.

Sundaylace Creations & Bling
Canada
19 days using the app
Shopify replied May 6, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here and see what can be done.

Amy l Shopify

June 23, 2020

I think this is great for showing your products, but theres missing very important features such as the creation of Signup forms for new visitors.

HO SOCCER México
Mexico
19 days using the app
Shopify replied July 7, 2020

Hey there!

Amy here from Shopify, thanks for the valuable feedback. I would love to talk to you about how you can implement a signup form for new visitors. I'm going to send you an email so we can chat more about this.

Amy l Shopify

April 21, 2021

Very easy to use!!!! You don´t need to be an expert in code or similar... just a simple user can do it in seconds! Great job and thanks!

Hoyo 7
Spain
19 days using the app
November 13, 2020

I love the pre-drafted email campaigns. They have given me good ideas and I only have to modify them slightly. I love the email templates with product sections and the ability to add bold eye catching colors in the background. The analytics coming back via reporting is very helpful. I wish it was a little less labour intensive to quickly go in and make a modification to the email body without having to reschedule the campaign again. It is like starting over and is inefficient. There are always tweaks that you think of after you have scheduled the email and it is waiting in the pipeline or I may think of going back in to tweak a deal we are offering etc. so a little more flexibility to do that would be very helpful. Also, it would be extremely helpful to be able to delete a customer group as my groups are getting a bit cluttered and I made some blunders when I first started using these so would be nice to be able to clean them up and also order/sort them. Thanks you for a great app!

The Canadian Birch Company
Canada
18 days using the app
May 8, 2020

We need one thing: HTML & CSS customization. Upvote if you agree.

I used this app for 5 minutes and realized I ain't going nowhere with the normal features. And we need to keep this free, because we're paying lots of money to use Shopify in the first place.

WHITEWOLF
South Africa
18 days using the app
Shopify replied May 11, 2020

Hey there,

Amy here from Shopify. I appreciate the feedback. I fully understand how having the ability of HTML & CSS customization would be helpful. I'm going to send you an email so I can gather your feedback and make sure it gets in the hands of my developers.

Amy l Shopify

Edited September 29, 2020

it should be free with plan now we can only send one email a month. rip off it should be free since

Traci K Beauty
United States
17 days using the app
Shopify replied September 30, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Shopify Email app with us. I'm going to follow up with you in an email, to open up the lines of communication here. That way we can chat about the payment structure and what it means for your store, specifically.

Best,
Charlotte | Shopify

Edited March 28, 2021

I just tried this option, to inform my Customers about % in my shop. Let´s see how -and if- it works

MJJenekdesigns
Germany
17 days using the app
October 2, 2020

Super easy to navigate and create campaigns! So glad that Shopify came out with this app! My customers love the look of the emails!

Affordable Styles For You
United States
15 days using the app