Reviews (2,068)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it ideal for those with minimal technical skills. They value the customizable email templates and the free tier that allows up to 10,000 emails per month. The built-in analytics are also a highlight, helping track and optimize email campaign effectiveness. It's especially beneficial for solo entrepreneurs and beginners in email marketing.

February 15, 2021

I used this app to send out new releases to subscribers. It worked great and easy to use. Just wish there were a few more templates to choose from.

Reli Brands
United States
Almost 2 years using the app
November 2, 2020

I WOULD HAVE LIKED TO BE ABLE TO ADD SECTIONS IN THE TEMPLATE BUT OTHERWIS EIT WAS GREAT - VERY SIMPLE TO USE

Mama Bamboo
United Kingdom
Over 1 year using the app
December 17, 2020

Super easy to use and it can read the discount code you create and provide a template with it for most holidays. However, it could be better if it can create with coding or cooperate with Stripo email that offers thousands of beautiful templates for you to integrate with main email sender service tool.

Bonsenkitchen
United States
Over 1 year using the app
September 1, 2020

I love how easy is it to use. Simply format. Simple to learn on your own. I my favorite thing is how it easily and automatically links with products in my store. What I don't like is the limited functions like I can't copy and paste small pics or emojis in the body of the text. It doesn't have the bells and whistles of expensive paid ecommerce email marketing apps, but the ease of it is valuable to me.

KOI Gourmet Skincare
United States
Over 1 year using the app
January 19, 2022

I find this app super helpful, and its handy to have an e-mail campaign app that I don't have to navigate away from my website to use. It's quite basic but that's really all I need and I can't fault its set up. It's intuitive to use and pretty straight forward. However, I would love the ability to set a default colour palette so that my e-mails match my website and so I don't have to change the templates manually. It would make using the app a lot quicker and more convenient. It'd also be great to be able to set a default font. Overall, very happy with this app - I would give it five stars if not for the suggestion outlined above.

Crow & Pebble
United Kingdom
Over 1 year using the app
Shopify replied January 22, 2022

Thank you for getting in touch and for letting us know how you've found Shopify Email! I'm glad to hear that it's been helpful and easy to use, and of good use to your business.

In terms of your suggestion re: a default colour palette and font, I can see why this would be a useful feature to make use of. I will pass your comments onto our app development team for their consideration. -Victor, Shopify Support

January 12, 2021

I used this app to send an important advise to some of our customers, what I didn't find how to do it or if there is a way to send personalized emails.

Doggeat
Mexico
Over 1 year using the app
March 1, 2024

This email app is user friendly and the reports are helpful. I like that it is free and it is working just fine for my small business as it is getting off the ground. Great for what I am needing for now. Would like to see a little bit jazzier templates.

Lady Misty's Creations
United States
11 months using the app
September 2, 2020

Easy to use and really helpful. However it could have more templates or the possibility of some changes made by us.

Exquisite Portuguese Wines
United Kingdom
Over 1 year using the app
October 1, 2020

Love the template ideas, the editing is a little hard but once you get it its not bad. The typing is a little difficult but im patient.

KChauntay
United States
Over 1 year using the app
March 18, 2021

App is easy to use and I use it regularly to send promotional emails to subscribers. It would be nice if I could change store details (like additional tag line) or footer (like able to include additional links for delivery/shipping ). But overall very happy to have this app. Thank you.

Grocery Bin
Canada
Over 1 year using the app