Reviews (2,234)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.
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Is there a manual or tutorials? I'm trying to figure out how to turn a previous sent email into a branded template.
good pricing but the delivery rate is quite poor when compared to previous email app we have used it the past. I believe there will be future improvements.
Hey there!
Amy here from Shopify, thanks for the feedback! You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ
I'm going to send you an email to open up communication incase you have any other questions!
Amy l Shopify
Hi I can't setup an automated newsletter using this app.
Please help me to set it up. It only shows the option to send or schedule.
But we want to send an email as soon as anyone subscribes to our newsletter automatically but that's not available.
Hey, there. Thank you for reaching out. We have a step-by-step guide that can help with setting up Shopify Email (https://bit.ly/3A4tfb2) and automations (https://bit.ly/3x0T3mK). However, if you need further support, our Support team would be happy to assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to start a support request. Cheers! -Elias, Shopify Support
Five stars for being there, but 1 star for content. It appears to allow limited content and links...
Hey there,
Claire here from Shopify. Thank you for taking the time leave us a review. Our team are constantly working to improve the app and add functionality to suit our merchants needs, and I will be sure to pass on this feedback to our team. I'm going to follow up with you in an email to open up the lines of communication here so if there is any further feedback on features you would love to see I can pass this on to our developers too.
Claire l Shopify
IF you are using this app for THE MOST BASIC emailing, to a small list, it may be OK. However, if you are using as a regular marketing tool, I cannot recommend this app. I carefully tested and compared to Mailchimp and this program BREAKS and has sending issues. Emails stop sending after delivering to 30% of the list and breaking during sends. Support did not find an explanation. I hope Shopify puts more dev into it. UPDATE: I had been contacted by Shopify support regarding this, but they never followed through.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email delivery. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ
I am also going to send you an email to open up communication incase you have any other questions, and also so I can get your feedback to our developers.
Claire - Shopify
We recently migrated to Shopify as we we were tired of having loads of different apps that didn't talk to each other. Shopify's built in e-mail program is a big disappointment. In our first promotion Shopify decided it didn't like half of our subscribers and didn't send them.
We don't know which half it sent and which half it didn't. There is no way to identify which subscribers Shopify didn't like or why.
As far as I can see Shopify would like us to dump all our existing subscribers and start again.
So it is back to Mail Chimp for us. Perhaps Shopify isn't the right solution after all.
Hey there! Claire here from Shopify Support.
Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with spam filters. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ
I am also going to send you an email to open up communication incase you have any other questions or further feedback!
Claire - Shopify
I was really looking forward to Shopify E-mail and hoped it would change a lot, but to be honest it's not that spectaculair and very very basic. Also weird that it doesn't allow you to change the notification mails. It should be 'normal' to have a great free way to send all your customers emails when paying 79$ per month for using Shopify.
Still a lot of work to do Shopify...
Hey there,
Amy here from Shopify. I appreciate the feedback. Our aim here is to make it as easy as possible for our Merchants to be able to do everything in one place. That is why your feedback is so important! I'm going to send you an email so I can gather your thoughts and get it off to my team.
Amy l Shopify
Very basic - No ability to automate flows - You cannot add a logo or match to your theme or customize fonts. Shopify promised upgrades months ago it still says new templates coming soon - I guess SOON means in a few years?! sticking with our other email provider for now.
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. We often times cannot provide exact time-line on when changes or new launches of our products will take place, but rest assured that we always take our merchants feedback seriously when making these plans for the future. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.
Best,
Charlotte | Shopify Support
First time using emails and this has made it easy for me to understand and send emails to customers. I find that adding and loading images/products easy and it has helped bring attention to my products. I just need to write eye catching captions now and attract those potential buyers too!
It was easy for the most part linking all the social media was a bit difficult. Also I cant send out marketing to people who are not subscribers.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Currently it is not possible to email customers who who have not subscribed to receive marketing emails from you.
Our team are consistently working to improve the app and add functionality to suit our Merchants needs so I'm going to follow up with you with an email to open up the lines of communication here and I can provide your feedback to my team.
Claire l Shopify