Reviews (2,235)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.
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A very good experience...Thanks for the helpful, its really a great program when u don't know how to do a newsletter...Step by step and Plus : Shopify Advertiser...Good job. Thanks
I have been using this application but it seems that there is always a bill to be paid even though there are not any bills. please fix that
Thank you for reaching out. While Shopify Email is a free app, there may be additional charges depending on usage limits. We'd be glad to look into your charges to offer insight into any billing questions here: https://shopify.link/vRnL. -Olivia, Shopify Support
Gute Idee aber technisch ein Debakel, permanent wechselt die App von alleine die Spracheinstellung "Deutsch - Englisch" hin und her.... nicht brauchbar.
For a new shop owner this was rather easy to set up. Many choices on format and editing. And the price enables me to get started without breaking the bank.
Looks promising. However, I would like to see this app provide the ability to automatically send a welcome email to new subscribers. It would also be nice if the welcome email could include a discount code, say 15% off for signing up.
Hey there,
Claire here from Shopify. Thank you for taking the time leave us a detailed review. Our team are constantly working to improve the app and add functionality to suit our Merchants needs, and I will be sure to pass on this feedback to our team. I'm going to follow up with you in an email to open up the lines of communication here so if there is any further feedback on features you would love to see I can pass this on to our developers too.
Claire l Shopify
No useful analytics make this a pretty bad system. No way to see who is opening, clicking, bouncing, or unsubscribing. No way to see who got email and who didn't if there is a problem. No way to clean up my lists. No way to improve engagement when I can't actually see which customers are engaging and which ones aren't. It feels bad on purpose - like Shopify wants us to take our business elsewhere because they don't want to be bothered with this. If that's not the case, please fix it asap.
I'm sorry to hear that the inability to track the metrics you've cited has made using the Shopify Email app a negative experience for you, and can appreciate why this lack of transparency is frustrating. I know that many merchants using Shopify Email have asked for this and this is something I hope we will develop in future to make things easier for our merchants in terms of driving successful marketing campaigns. I will be sure to submit your feedback to our development team and thank you for reaching out to us and sharing your experience with us here via your review. -Victor, Shopify Support
I like this app for sending emails to our customers. The end result is very clean and professional looking. I also like that it pulls in our product information directly from our website.
However, it is WAY too difficult to figure out. For example, it's nearly impossible to find a "Send Email" button. I want to re-send an email to remind customers of our fundraiser tonight, and can't figure out a way to do this. PLEASE provide an easier-to-use interface. Thanks!
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
This app works sort of ok. I imported all our subscribers from GetResponse easily. My only issue is when editing the email with things like being able to say use a link generated in the discount section of Shopify. It is easy to get the look of the email right in terms of store branding but with editing links etc it could do with some improvements. The price is great but the app needs some tweaks.
We appreciate you taking the time to get in touch and write your review to let us know how Shopify Email could be improved. I can certainly see why you'd like to see improvements with regards to customizing your emails and making it easier to add links, and I will be sure to pass your feedback onto our development team.
Thank you for reaching out and I hope Shopify Email continues to be a useful tool for your business moving forward. -Victor, Shopify Support
Shopify Email is coming soon
Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available.
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication and see what I can do for you.
Amy l Shopify
I've downloaded the app, but it states that it is not available yet. Can you provided some information as to when it will be? Thank you
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of communication and see what information I can get for you here.
Amy l Shopify