Reviews (2,252)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.
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I am very disappointed. I was so happy to move from Mailchimp to this app as it was much simpler to use and the overall look was much more modern. Building my montly newsletter that has number of section in it I basically got to a stage where I had done about 1/3 of the email and I was shown an error saying I had used up all the sections and I can't add any more sections. I will now have to find another app that will let me write longer emails.
I am sorry to hear that you came across some issues while designing your newsletter through Shopify Email but we thank you for taking the time to share your feedback with us here.
There is currently a limit of 20 sections for email templates, which is in place to help prevent merchants from creating email templates that are too long. Some email providers (such as Gmail) will clip messages after a certain point. Nonetheless, the feedback you have provided has been shared and discussed with our development team and this may change in future.
If you're still interested in using Shopify Email and would like some assistance in getting a template set up, please feel free to contact our support team directly for help: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Complete waste of time. Don't repeat our mistake. I thought 20k subscriber list wasn't big but according to them it's huge and if you try to send an email to any more than 5k at a time it will fail. Support was completely useless. Back to Mail Chimp!!
Hey there!
Charlotte here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Shopify Email app. To learn more about sending emails to your full email list, you can find some great insight here as to how to increase deliverability of your emails - https://bit.ly/314x9jQ
I am also going to send you an email to open up communication to better support you!
Best,
Charlotte | Shopify
Simple and intuitive once on the template - was tricky to find drafts. Last thing, please let me change the image sizing - that's all! Thanks!
I really like the idea of this app. Very, very simple design and easy to use. But unfortunately there is something very important missing: automation! You cant send your list through an e-Mail campaign. Not even for simple things like "Thank you"- Mails, after a new customer bough something. If they would add automation into the app, it would be 5 stars!
Hey there!
Amy here from Shopify, thank you so much for taking the time to provide this valuable feedback. I understand how beneficial automations could be for your business! I'm going to send you an email so I can gather all your thoughts and get it off to my developers!
Amy l Shopify
Hi there, I cannot access a discount code on the panel while setting a welcome email. Please help
Hi, There. Thank you for taking the time to leave your review. Sorry to hear you're having some trouble with this. Please contact our support team and they will be able to take a look into this for you: https://shopify.link/WJna. Write "Shopify Email" in the chat > Click "I still need help" > Then follow the prompts to be added to our support queue. Our team is happy to help you and get you ready for BFCM! -Kitana, Shopify Support
First time using this app sending Email it's very easy to use get directly to the point. Maybe its me, but I don't see an option showing me which customer open the email.
I just used this app for the first time for my https://hiptage.com customers and so far I really like it!
Very easy to use and has some good basic features. Great starting point for marketing, Looks professional too. So far it is perfect for a quick info sharing email. Look forward to seeing it develop further.
Very easy to use. Good selection of templates to choose from and simple to edit. I will continue to explore the app
It's great and integrates perfectly, above all its cheap compared to other providers. What i would love to see is more ways to segment customers based on past behavior.