Reviews (2,235)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.

April 7, 2021

I used the Shopify Email app to put together my 1st newsletter. I absolutely love how everything works together with Shopify!

Barbara Joann Combs
United States
1 day using the app
March 3, 2024

Only negative I have to say, but it's a biggie for me, is they require too many hoops to using one's own domain for email. Instead of just allowing one to add spf, dkim, _dmark into your DNS, Shopify Email sends you to another site where you have to sign up with them, then use the spf, dkim, _dmark info they provide, which is based on their understanding about how your domain host is configured, even though the info provided is not accurate for use with my host. Too many hoops for me!

Eve's Fashion Shop
United States
About 23 hours using the app
Shopify replied March 8, 2024

Hi! Thanks for you review. I appreciate that these extra steps may not be ideal, and I have gone ahead and flagged this as feedback for our app developers to review. We truly appreciate this feedback, so thank you for flagging it! -Maz, Shopify Support

October 27, 2020

I usually use MailChimp or Direct Mail. I wanted to try the integration with Shopify. While it is easy to use, it appears limited in report data and ability to create alternate campaigns, although I am still working through it so will update with additional feedback once I have used it more and have additional feedback.

Limbers Dancewear
Canada
1 day using the app
Shopify replied October 28, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

March 15, 2021

easy to use, fast. Some more templates would be nice, but it works great. I hope this will help me to send more emails.

Chocoladebox.nl
Netherlands
About 24 hours using the app
October 5, 2020

Easy to use, and fast to generate results. I was having trouble linking other email promotions to Shopify and With Shopify email I was able to figure it out

NatureCode
Brazil
About 23 hours using the app
March 14, 2021

It's very easy and convinient for me.
The only complain I have is that I want to use "liquid tags" in email messages.

InstaChord
Japan
About 22 hours using the app
October 23, 2020

First time using this app sending Email it's very easy to use get directly to the point. Maybe its me, but I don't see an option showing me which customer open the email.

Londyn Get The Look
United States
About 21 hours using the app
December 5, 2020

I just used this app for the first time for my https://hiptage.com customers and so far I really like it!

Hiptäge
United States
About 20 hours using the app
November 25, 2020

It's great and integrates perfectly, above all its cheap compared to other providers. What i would love to see is more ways to segment customers based on past behavior.

Schwartz & von Halen
Netherlands
About 18 hours using the app
November 22, 2020

This is my first time using it for Black Friday emails. It's very user friendly and offers the options I need. I was able to create my email quickly and easily

GROW7H Wellness Products
United States
About 17 hours using the app