Reviews (1,899)

Overall rating
4.7
Counts per rating level
  • 74% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness, including a free usage tier, and its ability to enhance email marketing directly within the platform. It offers customizable templates, automated features, and AI-generated content, improving customer engagement and retention. Integration with other apps and built-in analytics are also valued, alongside responsive support for tracking email campaign performance.

February 21, 2025

The app is easy to use and very handy. However, there should be more options to see results as a whole - in a determined period of time we should be able to see the accumulated metrics of: sessions, revenue, conversion rate and new subscribers as a whole.

angurä
Portugal
Over 2 years using the app
March 17, 2025

super fácil de usar. Ojalá y nos brindaran mas tools. como agregar GIF or videos cortos. también más Templates para todos los holidays en USA

Fighters Inc. - Martial Arts Equipment
United States
Over 3 years using the app
April 26, 2025

So far great app, super user friendly with great tracking metrics!

FOM 9 Designs
United States
About 2 years using the app
April 1, 2025

It is a great app, easy to use. I've used paid apps before that don't make it as easy as Shopify Email does.

Peonies & Parasols Children's Boutique
United States
Almost 2 years using the app
February 22, 2025

I would recommend it because it is easy to use.

It would be improved if email had an integration with my blog post, so I could send it out seamlessly with publication.

REIMI Botanicals®
United States
Almost 3 years using the app
January 29, 2025

We've been using the app for over a year and we really love it. However there are a few things the app is missing that would make it even better:

1. Image search: It would be great if we had the ability to search for a particular image rather than scrolling to find it or uploading a gazillion copies of the same one.

2. Collection section: Currently only products can be added. Adding a collection requires a workaround of adding an image, linking the image and button to a particular collection, etc.

These two upgrades would really make Shopify Email reach the next level. Other than that, we love the app. It's a must for any business small or big.

by valenti®
United States
Over 2 years using the app
February 5, 2025

Simple but I still have to spend some time getting the email lists together. I wish they would allow us to embed videos or Instagram posts right from our content folder. I have tried uploading my videos that are 48 seconds to Youtube but it forces it into Shorts so I’m unable to add it to my emails. I also wished there were more and better templates for girls or the beauty industry.

Sherrieblossom
United States
8 months using the app
June 20, 2025

Easy to use, which images were easier to edit/manipulate

Two Rivers & Weird Sisters
United States
9 months using the app
May 25, 2025

Great for a free email app. But could do with more free templates

Honeyburn Books (UK)
United Kingdom
About 1 year using the app
June 6, 2025

Its free and easy to use but a little more HMTL customization or image sizing would be nicer.

Bloom&Blossom
United States
4 months using the app