Reviews (2,224)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.

November 21, 2024

So nice that this is built right into Shopify! I was afraid I would have to find some expensive 3rd party solution for sending out simple reminders to customers. Love it!

Kael Alden
United States
9 months using the app
December 20, 2024

Super simple to use. One thing I would love to see is a resend option. Resend to the people who didn't open you original send.

Hope to learn more and do better with your newsletter as I am moving away from Mailchimp.

Ocean River Sports
Canada
About 2 years using the app
November 3, 2024

Only used one other time after several years of being on shopify. It is very easy to navigate and understand. Shopify is so awesome.

Boudreaux's Screen Printing Co.
United States
Over 3 years using the app
November 22, 2024

Great templates and easy to add your images, and love that you test, and tweek before you schedule when to send!

Designed4unmind
United States
Over 1 year using the app
November 16, 2024

Makes emailing much easier with premade templates and suggestions. Will continue to use it!

Casual Orc Collectables
Australia
About 4 years using the app
Edited November 28, 2024

Dreadful bounce rate and hopeless support. I have been using Mailchimp, integrated with Shopify for many years. Being fully integrated, our mailing list is automatically synced between the two. As Mailchimp has become so expensive for small businesses, I decided to try sending campaign emails from Shopify - campaigns very similar in content and length as previously sent from Mailchimp. My Mailchimp bounce rate on the last email sent on 1 Nov was 0.15% which I'm sure you will agree proves the list is pretty good. The very first campaign I sent from Shopify led to 5.7% bounces! I explain this to Shopify support and they just send AI generated suggestions that make no sense to my problem, passing me from support person to person in the hope I will go away. One phone call would sort this out but that's not possible nowadays.

They leave me no choice but to stick with Mailchimp - and if this is an example of what to expect from today's support after 9 years of being with Shopify then I must consider moving my store to a better competitor.

Oh and disregard Shopify's assertion here that I have been using the App for a year - they may have auto-installed it a year ago, but I only started using it in Nov 2024.

Indigo Silver
United Kingdom
Over 1 year using the app
November 25, 2024

Love how easy it is to manage the page and also all the tools that provides in order for my business to grow!

Prodotti Ecuador
Ecuador
Over 2 years using the app
December 27, 2024

I’ve thoroughly enjoyed using this app! I’ve never tried email marketing before, but Shopify Email has been so easy to use.

The Hippie Howl
United States
5 months using the app
November 19, 2024

My Gmail promo campaign is now going to spam or the “PROMOTIONS” tab in other Gmail accounts. It was working fine until 2024, but it seems Google has changed something related to domains and DMARC. Despite having a domain with Shopify, I couldn’t get the app to run properly like I used to years ago.

In short, my campaign is not effective because customers are not receiving the Black Friday promo.

Top Music Arts
Ukraine
Over 4 years using the app
December 10, 2024

Very Good! And SO straightforward, easy to use with great qualities, would recommend it to all Shopify users.

Pinar Ozevlat
United Kingdom
About 4 years using the app