Reviews (1,980)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting engagement and sales through email marketing. It features a user-friendly interface, customizable templates, and effective Shopify integration. The app is noted for its scalability and cost-effectiveness, with free emailing up to a certain limit and robust analytics to track campaign performance. Merchants appreciate its simplicity and effectiveness in creating professional-looking email campaigns without needing extensive technical knowledge.

September 30, 2024

A very cool and useful app that has everything a starting business needs. Intuitive and easy to use. Additionally, it’s free for small shipment volumes, so what more could you ask for? :) Highly recommend.

FalcOne Gallery
Poland
11 months using the app
September 16, 2024

Thank you Shopify for providing us this option. Other email apps are so costly, not affordable for small businesses.

samawa perfumes
United Arab Emirates
Almost 3 years using the app
August 30, 2024

It’s easy to use and you can copy each email to use the same template keeping consistency in your marketing.

The Fresh Herb Salt Company Ltd
United Kingdom
Almost 3 years using the app
October 18, 2024

The email automation is good. Some of the items like social media input should stay in place and edited as needed. Templates available could be more creative going forward and more AI with details. But overall its a good feature easy to manipulate and the fact that you dont have to leave the app to create a email is a plus and of course its in the subscription no extra cost to cover.

RICH SKIN Boutique
United States
About 1 month using the app
September 9, 2024

I have enjoyed the Shopify App it has giving ways to boost my online marketing. I am able to see where I get the most sales from, I like how it keeps track of your inventory.

Gr8ful Cr8ions
United States
7 months using the app
October 8, 2024

It marks my emails as failed if in the first "batch" sent doesn't reach a specific open rate. Then it doesn't continue to send the emails. This is stupid. Even if I get an order from the first batch with the low open rate they will mark it as failed, and not send the emails through. This needs to be changed. Send the emails regardless. No one instanly opens emails. That's why it's an email. This is ruining my business.

SuesyCoilsCare
United States
Almost 2 years using the app
September 24, 2024

Just choose your Template, Make your changes and send. So easy.

Speedfactorshop
New Zealand
About 1 year using the app
August 11, 2024

Anyone can use the Email App. You don't have to be a tech genius to send a basic email from Shopify. The price/fee after 10k emails a month, is very reasonable.

Chip and Kale
United States
About 4 years using the app
August 15, 2024

In the last two months the performance of the editor has absolutely tanked. It makes it impossible to type your emails out in the editor anymore. I'm talking 5-10 seconds of delay for typing and what appears on the screen. Typing everything out in a separate program like google docs is also super annoying since shopify email doesn't support paste without formatting and trying to format text in shopify email is a joke. You can just enter a font size, your forced to use a slider and hope you can get the exact value you want. Absolutely sucked all the joy out of making emails. Also give me back the ability to format text (bold, italics, etc on buttons). The section limit is awfully low too.

Exotic Wings and Pet Things Inc
Canada
Over 4 years using the app
Shopify replied August 19, 2024

Hi, there! Thank you for sharing your feedback. We’re sorry you ran into issues with a delay while typing and completely understand that this experience would be frustrating. We’re happy to report that we isolated the issue and have now fixed it. We are consistently working on improving the editor experience and I'd love to discuss the challenges you've faced in more detail if you're open to it. I'll be sending you an email directly to follow up! - Clare, Shopify Email

November 6, 2024

Could you please update a feature that allows automated email workflows also to be sent on specific days instead of a defined time period (e.g. not wait for "X / hours" after signup or sending a mail but "until / next sunday" for example). That would be really great

Bernie Mars
Switzerland
6 months using the app