Reviews (2,068)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it ideal for those with minimal technical skills. They value the customizable email templates and the free tier that allows up to 10,000 emails per month. The built-in analytics are also a highlight, helping track and optimize email campaign effectiveness. It's especially beneficial for solo entrepreneurs and beginners in email marketing.

July 23, 2020

Sent out first email last week. Love the integration to my store and how I can pull in my products, content, etc directly to my email. Please add automated email capability. I want to send email to new email subscribers, new customers, tagged customers, etc.

Twitch Fish
United States
11 months using the app
November 12, 2022

I was a little confused at first but it's easy to use. I love that Shopify has this options. Makes it a lot easier for me :)

Dream On
United States
10 months using the app
November 25, 2020

Nice app, and sent out a successful email with it, although the lack of the ability to customize the template to keep the email on-brand will keep me from using it. The ability to add own CSS and markup would make it perfect.

Climbing Shed
United States
10 months using the app
Edited November 7, 2020

It is free & easy to use. I wish it had more templates to choose from, it has nice templates but it did not fit my needs.

Crafted.by.Santos
United States
10 months using the app
September 7, 2020

Easy to use, it helps that there are some templates available to use!! I would definitely recommend this app!

Runway 7-13
United States
10 months using the app
April 6, 2023

Great App! The only issue is that emails are not listed/filtered by their 'Send Date'. Therefore, one must look through each email in order to find an email for a particular send date to make revisions. Just recently the emails were listed by the 'send date' which made it easy to instantly find a particular email, but in the past few weeks, it changed back to random listing by the latest email worked on. Other than that, the app is easy to use, looks great and customer response is excellent.

Movie Buffs Forever
United States
10 months using the app
Shopify replied April 16, 2023

Thank you so much for writing your review and I am glad to hear that you've found Shopify Email easy to use and a useful tool for communicating with customers. We also appreciate your feedback about the send date and I will be sure to pass your comments onto our development team. -Victor, Shopify Support

January 19, 2021

great with somethings not so great with other like being able to speak to someone when help is needed, or being charged for help with a paid website.

Intimate Creations Soap Company
United States
9 months using the app
August 15, 2021

love this just wish we can create and design emails from our mobile instead of on the desktop or laptop

SE7ViBEZ
United States
9 months using the app
Shopify replied August 18, 2021

Thank you for reaching out and writing your review, and I'm delighted to hear that you're enjoying the app! We appreciate you sharing your feedback with us here.

In terms of being able to design your email templates from your mobile device, I can certainly see why having this option would be beneficial. I will be sure to pass your comments onto our development team as we continue to build and develop the Shopify Email app. -Victor, Shopify Support

October 20, 2020

I love that emails are now in one place. I cant wait to use them and the templates are a huge help. Cant wait for more

SUGAR LIPS LA
United States
9 months using the app
April 16, 2021

This was so much better than Automizely! I like Automizely for other things, but this has better options to choose who to send to. Easier to understand and use.

Auburn Cord Duesenberg Automobile Museum
United States
9 months using the app