Reviews (2,363)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless Shopify integration, making it easier to access customer data for effective email campaigns. They highlight its cost-effectiveness compared to platforms like Mailchimp and Klaviyo, and praise its user-friendly design tools, customizable templates, and automation features. Built-in analytics help streamline marketing efforts, and reliable customer support enhances its usability, making it a recommended choice for enhancing customer engagement and ...
Refine
-
By rating
Terrible, App not working and have been trying for 2 days to get it resolved with no joy
It shows personalization as {last name} literally. What a ridiculous function
Hi, there! Thank you for your review. Where it shows {last name} should be pulling in the relevant last name. If it's not doing this we would need to look into this with you ...
Poor tamplates, not showing social media buttons
Thank you for your review and feedback. I will make sure to give this feedback to our development team. -Emily, Shopify Support
Les mails sont très simples à réaliser par contre ne pas pouvoir sélectionner directement les mail souhaités est très contraignant et donc inutilisable pour ma boutique . Les paramètres des segments ne sélectionnent pas parfaitement la cible souhaitée
Can't understand why all shopify app's are so bad. They should be the best. So guys, don't ruin your name. Do good or go home.
Hello! Thank you for taking the time to leave us a review for Shopify Email, and for providing your candid feedback around our first party apps. We wanted to reach out to get ...
I must confess i'm not happy with this. First of all i thought that Shopify was helping is during this covid period and in fact ... "Shopify Email is not available for your store yet." Hope that it will soon change and that shopify will really help us ...
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm sorry to hear that you are unhappy so far, I'm going to ...
This app divides emails into batches so that they might take up to 72 hours for all of them to be sent out. It completely ruined my product launch because my email subscribers were expecting to receive an email at a certain time to order one of my limited edition items. Now half of them haven't even received the email, and they've been waiting for weeks.
Edit: App not sending any emails on Black ...
Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. Why do you publish an unavailable app here?
Update:Now I added the app. It's not always free. Paid for emails over 2000. But Shopify will control your marketing and shut down your email before it is sent to all of your customers. Although I paid the money. They only sent ...
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going ...
I can't send due to an upper limit error even though I haven't sent 5 messages It cannot be used as it is, so please support it.
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us.
At the moment, the Shopify Email app has a limit of 5 email ...
App continues to spin -- doesn't open.
Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app and want to do what we can to isolate the ...