Reviews (2,358)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making it easier to access customer data for effective email campaigns. They highlight its cost-effectiveness compared to platforms like Mailchimp and Klaviyo, and praise its user-friendly design tools, customizable templates, and automation features. Built-in analytics help streamline marketing efforts, and reliable customer support enhances its usability, making it a recommended choice for enhancing customer engagement and conversions.

November 16, 2024

I've been using this after switch from Klaviyo and like it so much better. All my "stuff" in one place. Create your colors/templates and go from there. Email program is robust and fairly intuitive. Make sure to have your DMARC aligned with Shopify to prevent issues. I still think Shopify could add more features such as showing what individual recipients opened, clicked on, etc. That is a feature I would like to see. Might be there and I'm missing it. Overall, happy right now.

Opal Nicks - Author
United States
About 1 year using the app
December 9, 2024

Would Highly Suggest.

Pros
- Only Pay for what you use not a monthly fee
- Super easy to use
- links everything directly from your store reducing clicks!

Cons
- Can take up to 4 hours for emails to be sent
- Emails not sent all at once

RegattaSport
Canada
6 months using the app
January 16, 2025

User friendly, detailed guidance, comprehensive for store owners to build and development their websites. As for our online/app store 'Karbini' (expert for customizing personal skin care and hair care products), Shopify offer options and layout we need for our store perfectly.

Karbini
Hong Kong SAR
About 2 years using the app
February 4, 2025

We went with more elaborate and expensive apps and discovered that shopify email is easier to use and just as good for our start-up needs!

Smarty Vets
United States
7 months using the app
January 27, 2025

First email sent out and it was super easy and straight forward, Thank you

All Is Belle
United Kingdom
8 months using the app
December 3, 2024

Has been great so far! Was using mailchimp but the prices are insane now. This has worked just as well for us and is much easier as well!

Adirondack
United States
Almost 4 years using the app
January 15, 2025

It's easy to create campaigns and build brand awareness. Very functional app for email marketing.

Hijab On Demand
United Kingdom
About 2 years using the app
November 12, 2024

Beautiful, Easy to use.. 10 STARS!

After Struggling and Cursing my way through an entire year with Klaviyo I was to the point I was NOT ever going to send another email again. I teach people how to make things pretty & I sell things to make things pretty.. So have an interface that had terrible templates that were so ugly ( Klaviyo) that took HOURS to customize and code. It is a breath of fresh air to use Shopify's emails.

It is SIMPLE.. if you are looking for all the bells and whistles this might not be for you. But after a year of having every metric under the Sun, not being able to use them.. and then finding 1/2 the sales that were being captured in the 'email metrix' were actual not really coming from email.. this is for me.

If you are someone looking for an EASY, streamline email option, this is it. If you are a Solo human like I am .. doing it all.. this probably is perfect for you.

If you HATE Klaviyo because you found it HARD to use & ugly .. this is ALSO for you!!!

Champagne & Grit
United States
About 1 year using the app
November 16, 2024

way better than Klaviyo. Was paying $100/month. Wish i knew sooner about Shopify emails. THANK YOU SHOPIFY. Now i can save over $50/month!

Lot57Supplies Diecast Shop
United States
Almost 3 years using the app
December 27, 2024

I’ve thoroughly enjoyed using this app! I’ve never tried email marketing before, but Shopify Email has been so easy to use.

The Hippie Howl
United States
5 months using the app