Reviews (1,907)

Overall rating
4.7
Counts per rating level
  • 74% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness, including a free usage tier, and its ability to enhance email marketing directly within the platform. It offers customizable templates, automated features, and AI-generated content, improving customer engagement and retention. Integration with other apps and built-in analytics are also valued, alongside responsive support for tracking email campaign performance.

May 7, 2025

I like the assortment of templates offered as a starting place. Today, I put together my first email campaign using Shopify Email. I hope it does well. The style is a lot different from what we typically send from our 3rd party email service. It would have been nice to have more flexibility to move content block around within the template and center some of the left justified elements. Maybe that's all possible and I just didn't see how. Overall, it was a good first experience and motivating to spend time learning more of Shopify Email's capabilities.

MAD MAPS
United States
7 months using the app
May 31, 2025

Easy to use, helps with engagement, hopeful that it will help convert viewers to customers. Have made multiple campaigns and feel ready for subscribers.

Bound2Go
United States
4 months using the app
May 19, 2025

Shopify Email is such a friendly app to use! It allows me to design beautiful emails that are not only visually appealing but also align perfectly with my branding.

Urban Outback Apparel
Australia
About 1 month using the app
April 15, 2025

I love using it, very simple. But I do wish I could sort through my emails by draft or not. I have some drafts that have gotten lost in the mix of emails that have been sent and emails that are scheduled. I would love to be able to sort by status.

Texas Quiltworks
United States
Over 2 years using the app
April 29, 2025

Not bad somewhat user friendly and adaptable, I wish there was more templates to chose from and it can get finicky when updating and editing but it works pretty well and ends up looking really nice once you get the hang of it!!

SCense Luxury Oils
Canada
5 months using the app
June 23, 2025

Love it. It's easy to set up and more importantly helps when you're under the pump to knock out promos and such. Good stuff.

STAX Headphones
Hong Kong SAR
Almost 5 years using the app
July 16, 2025

I am so glad that you have improved this as I really struggled to use Klayvio (and resented paying so much to them) - this is working so well! THANK YOU!

Boopino
New Zealand
Almost 4 years using the app
April 4, 2025

It's great, but my biggest issue is that I don't have the option to display my emails based on their title, and not the subject line. I have several workflows that use the same or similar subjects so it's impossible to tell them apart without opening them. Would be great to have the option (or even make Title default over Subject). That is how MailChimp does it.

Thanks so much!

Susie Benes
Canada
Over 1 year using the app
March 17, 2025

easy to use and effective, the way you can schedule emails is a great feature too. I used to use another company to send emails but it was never this straight forward. Even porting all my customers email addresses over was stress free

Mermaids and Dinosaurs
United Kingdom
Almost 2 years using the app
May 8, 2025

Very simple to use (even for a beginner!). Doesn't take too long to create a very professional looking email. Love it, and will continue to use it when I have sales, new products or whatever.

Beach Dreaming
Australia
About 2 years using the app