Reviews (2,166)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its user-friendly interface and seamless Shopify integration, making email campaign management straightforward by directly accessing products and customer data. They value the cost-effective pricing, including a free tier, and customizable templates that enhance brand alignment. Features like built-in analytics and automated workflows are noted for boosting sales and engagement, benefiting both new and experienced store owners.

November 29, 2024

The biggest fail in Shopify's history? Well, Shopify you've been asking us merchants for months - "Are you ready for for BFCM?" Well, yes, I was - got all my extra stock in, extra employees for packing the orders next week - lovely. Then - Shopify Email decides not to work on Black Friday!!!!! Utterly shambolic. Yes, I was ready, but YOU weren't. This is inexcusable. Back to MailChimp for me now. You've literally cost me £1,000's in revenue. It is amateurish from you. Shame on you, Shopify.

The Artists Quarter
United Kingdom
Over 4 years using the app
October 1, 2024

Its user friendly, you have different templates that you can use or you can create your own.

ChicQute
United States
Almost 4 years using the app
November 15, 2024

Very easy to use! I wish there were more template options.

Touchable Roots
United States
Almost 2 years using the app
October 8, 2024

I don't understand how someone can give this app 1 star. It's so easy to use, plus, there are templates for you to use as a guide. Thank you Shopify for providing this resource for us.

Cocoa Flowers
United States
Over 3 years using the app
September 12, 2024

It does what it says on the tin, its easy to use and change the templates. I have set up several automatic workflows as well as sending out newsletters.
I'm not always sure it picks up all of the purchases created by the emails though but that could be the customers journey. Either way I'm getting more sales using this app and its easy to use

Bushman Survival
United Kingdom
Over 1 year using the app
November 21, 2024

I'm not really good at setting up emails to send out to customers but I do wish they were a little easier and there were more templates or ways to create different types of campaigns.

Kit & Fam Co.
United States
11 months using the app
November 12, 2024

I AM AN OLD SCHOOL LADY. I REALLY DON'T NOT HAVE THE LITERACY OF USING THE ECOMMERCE SHOPIFY STORE APP, BUT THE MORE I SELF LEARN AND LEARN FROM THE SHOPIFY INFORMATION APPS THE MORE I AM OVERLY EXCITED TO LEARN MORE. THANK YOU SO MUCH FOR CREATING THIS FOR PEOPLE LIKE ME. I AM EAGER TP LEARN AND EVEN MORE EAGER TO EARN.

CREATIVIISION
United States
6 months using the app
November 18, 2024

It is easier to use than any other website platform

Shaded by Shawnie
United States
Over 3 years using the app
October 2, 2024

The Shopify Email app is great and i believe was made for stores like mine that is still growing and don't have enough to pay for other paid platforms.

Ral Gifts and Hampers
Nigeria
Almost 3 years using the app
November 17, 2024

It was a little tricky at first, especially the segments, but once you get it it's pretty easy. I love it!

Myrtle Creek Candle Co
United States
11 months using the app