Reviews (2,234)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.

March 13, 2024

I like the 10,000 free emails/month, and the cost for over that amount is very reasonable. I would like to be able to choose a font that I want for all of my emails - or to somehow set a preferred font for me. It would be great if the email populated into my Facebook, Twitter, Threads, etc. This is the only thing I miss from Mail Chimp. Love the products insert. Saves me soooo much work. It would be great to be able to edit photos while in the emails. Would also be great if we could insert photos into the gallery using URLs instead of having to save a photo on my laptop and then upload it. You have the feature in the individual products so it should also work here. The list of Campaigns needs to have the date of the sending on it. You have all these little details about sessions, amt of sales, type. But no date of sending. The review feature is quite helpful. Have caught a few misses with that one. It would be great to have a choice of 1-3 images to go with a single block of text. I know you have that number of images but each text is separate. Sometimes I want multiple pics of the same item and just want to say something about it as a whole, not each individual pic.
Thank you for this chance to discuss improvements and features of the email feature.

Wool & Silk Co.
Canada
Almost 2 years using the app
July 17, 2024

its great i set it up it goes, just does what it's supposed to do

Monkey Business
United Kingdom
3 months using the app
July 31, 2024

basic, quite limited yet not a bad app

HOBI.LT 🇱🇹
Lithuania
23 days using the app
February 27, 2024

This is easier and better to use than other services in my opinion. It is built to work without much hassle so you can put your time into designs and flows which are very nice and they have thousands of templates to use. Shopify Email is the best !

Room N' Roam
Canada
7 months using the app
April 10, 2024

Just tested Shopify Email having been a regular Mailchimp user for the last few years. They don't really compare. Shopify email user interface is clunky and the send time (we have 2,500 subscribers) is really slow due to the batch sending. Also... the Reports interface is very very slow to update, it's not giving me statistics in real-time.
Not sure if we are going to keep using it.... I like that the cost is lower than Mailchimp (thank you Shopify) but please, please keep developing this functionality so that it works smoothly, quickly, intelligently. Right now it's not very intuitive and I am not convinced I'm going to stick with it.

Somerset Foodie
United Kingdom
Over 2 years using the app
January 9, 2025

It has been easy to use, no issues with it delivering my emails that are scheduled. I just copy and paste and change to my brand colors...so far love it!

We Got You Coverd
United States
July 16, 2024

Ease of use, templates available.

mygoodwines.de
Germany
About 2 months using the app
October 21, 2024

i like this part

It does what it says on the tin, its easy to use and change the templates. I have set up several automatic workflows as well as sending out newsletters.

feather fashion men&women
Pakistan
February 25, 2024

It's easy to use, and the analytics and insights are incredibly valuable. I've used other bulk email services and this one is outstanding for its transparency in which emails have bounced or who reported you as spam. It just took me one pass to clean up my list and now I'm confident I'm actually reaching people who actually want to hear from me. Thumbs up from me!

Sandwich Glass Museum
United States
7 months using the app
April 24, 2024

i think this feature is great! so customizable and u can adjust it to your brand image nicely. really good structured email builder, i love how many options u have to add in images, links to products, specific sales or discounts etc.

LITERALLY PERFECT
Canada
3 months using the app