Reviews (2,363)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making it easier to access customer data for effective email campaigns. They highlight its cost-effectiveness compared to platforms like Mailchimp and Klaviyo, and praise its user-friendly design tools, customizable templates, and automation features. Built-in analytics help streamline marketing efforts, and reliable customer support enhances its usability, making it a recommended choice for enhancing customer engagement and ...

October 5, 2020

I was looking forward to using this app. However the 'automation' that Shopify has implemented around campaign success makes it unusable for me. They will not tell you the magic number they deem to high for unsubscribe rates before they will stop your campaign. My campaigns had >1% unsubscribe rates on a shop that wasn't even 4 months old and they told me I should do some maintenance on my ...

Cap Shield
Canada
Almost 3 years using the app
Shopify replied October 7, 2020

Hey there,

Amy here from Shopify. I just wanted to take a minute and thank you for leaving us this valuable feedback. I can completely understand your frustration. Im going ...

January 31, 2023

Glitchy - keeps crashing and logging me out every few minutes.
Also it doesn't bulk send, it sends in batches over a number of hours meaning some customers receive the email after everything has sold out.

Vintage Paper Co
United Kingdom
Almost 3 years using the app
Shopify replied February 27, 2023

Thanks for your review. This is something we'd like to help you with, so if you're still experiencing glitches and crashes, please contact us at https://bit.ly/2AWw5VA - ...

Edited March 6, 2023

This app is the worst, everytime you want to backtrack correct a word add A WORD, THE APP SHOTS DOWN. So I uninstalled it again. Even if you offer it for free it should work and should not cause FRUSTRATION which it does. The beautiful templates do you no good if you can't use them.
Thank you so much for making this app available to all. As a one-person business empire owner, I find this app ...

Lexi Butler Designs
United States
Over 2 years using the app
March 27, 2023

Worst app i've ever used. It keeps sending out an automated email to my customers post purchase that I did not authorize! Even when I delete this app it keeps sending them out. Please stop sending automation emails!!!!

Brwn Luxe
United States
Over 2 years using the app
Shopify replied April 2, 2023

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you've had a negative experience using Shopify Email. To confirm, are you referring to ...

Edited July 24, 2024

Abandoned checkout automation does not support multilingual features, so all the customer get the email only in one language and it is not translated in each customer's language. THIS IS CRAZY!
Why are you still not supporting multilingual websites?
Shopify Multilingual API has been out for 2 years and this is a native application from Shopify.
You are pressing shopify store owners to use the new ...

Ghidini 1849
Italy
Over 2 years using the app
Shopify replied October 10, 2022

Thank you for writing your review and for providing us with your feedback on how Shopify Email can be improved. I can understand completely why having more language and ...

December 27, 2020

this app in my opinion deserve zero but 1 star for better pricing , but everything else is bad. I tried to like it but unfortunately Mailchimp and others offer way much better tools. I do wish Mailchimp didn't delete their app in Shopify. I know there is a tool to connect the Mailchimp account but still you will need to deal with the third party and encounter other issues. If Shopify Mail offer ...

HealthPulze
Canada
Over 2 years using the app
Shopify replied December 30, 2020

Hey there,

Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. Don’t be sorry for your opinion! It’s feedback like this that helps us ...

March 8, 2021

Ive migrated 2 websites from Mailchimp since shopify and mailchimp fell out of bed, and to be fair i'm disappointed and will be looking at alternatives. My monthly marketing bill for emails has doubled compared to previous app, and theres no function to feed each email to social media accounts as before, which overall has had an impact on sales and bottom line. So paying more for less sales isnt ...

Fat Chimp
United Kingdom
Over 2 years using the app
Shopify replied April 21, 2021

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear the Shopify email app didn't meet your ...

Edited May 25, 2020

Before getting rid of MailChimp, I tested this app out knowing it was new, but saw really good results, so it made a lot of sense get rid of MailChip (software we had a lot of success with for nearly ten years) and consolidate all of our marketing data in Shopify. Well, as soon as I moved my list of subscribes from MailChimp to Shopify, the results have been nothing short of catastrophic. With ...

The Outdoor Patio Store
United States
Over 2 years using the app
Shopify replied May 29, 2020

Hey there,

Amy here from Shopify. I appreciate the feedback. Its exciting that you experienced some positive results in the beginning, but unfortunate that didn't last after ...

Edited March 22, 2023

poor poor app, takes days to send out one sad email, crashing non stop, support is even more poor
not sure why to bother

UPDATE TO YOUR REPLY:
Sorry, do you not think that we would have cleared the cache, etc, safari doesn't support shopify for ages now, we use chrome and your app is just seriously awful in any browser, take one day to run a simply boring campaign! It occurs again???? You must be ...

Silverprint
United Kingdom
Over 2 years using the app
Shopify replied March 22, 2023

Hey there, thanks for taking the time to leave a review and bringing this to our attention. I have provided your feedback to our development team.

Since you are experiencing ...

November 29, 2021

beyond pissed off. been sending emails, and to find out we can only send 5 emails every 7 days. Are you serious and its cyber monday and we can not send emails

nobrandjeans.com
United States
Over 2 years using the app
Shopify replied November 30, 2021

Hi, there. Thank you for taking the time to leave this review and provide us with your feedback. We are sorry to hear you ran into issues with our app, especially during a ...