Reviews (2,188)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its user-friendly interface and seamless Shopify integration, making email campaign management straightforward by directly accessing products and customer data. They value the cost-effective pricing, including a free tier, and customizable templates that enhance brand alignment. Features like built-in analytics and automated workflows are noted for boosting sales and engagement, benefiting both new and experienced store owners.

April 2, 2024

The app is very easy to use however my challenge and disappointment was with the number of people that the email was sent to in relation to the number of clients that are actually on my email subscriber list. For some reason the numbers were off by almost 100 subscribers.

Suntree Soaps
Canada
Over 1 year using the app
Shopify replied April 4, 2024

Thank you for sharing your review. We're glad to hear that you found the app easy to use. In terms of the emails that were sent out, you will want to wait a few hours for this number to be accurate. Then, you can gain insights into email performance metrics via the activity report in the Marketing section of your Shopify admin: https://shopify.link/7QJD. -Mac, Shopify Support

April 21, 2024

The email app is good however it needs improving.

You should be able to send customers emails even if they have bounced before.

Need more flashy fonts and some gifs.

Rainbow Card
United Kingdom
Almost 3 years using the app
February 29, 2024

Basic and effective and FREE. With a small, one person business who is just trying to start off, this is essential as even a $35/month charge hurts when you are beginning!! We have stuck with this free app and just utilized all we could out of it. It has worked for us and again... its FREE so be thankful!

EDC Beard Co
United States
5 months using the app
October 12, 2024

wery god

Blend & Stitch
Croatia
10 days using the app
March 21, 2024

I love that Shopify email is free and integrated with the Shopify store. It makes it easy to add subscribers, products and discounts to your email. I would love to see more email template ideas and font selections.

Mariposa Essence
United States
Almost 4 years using the app
April 23, 2024

Muy simple de usar. La ventaja que esté nativamente integrado a la tienda le da confiabilidad. Siento que aún le faltan mas herramientas para que pueda suplir a otras apps de email marketing, pero en lo básico cumple su propósito.

Jugar y Crear 🌟 Juguetes y Sonrisas
Chile
Almost 4 years using the app
February 28, 2024

Easy and has many templates and features. No need to pay for marketing when you can have it for free!

olgaawaken
United Kingdom
12 months using the app
March 16, 2024

Shopify Email is easy to use!! It's a great tool if you are trying to keep your customers informed and you don't have that many customers. I do not use all the power of Shopify email but I am very happy to have it.

59Balloons
Netherlands
10 months using the app
February 29, 2024

GReat selection of Automation Hope in the future shopify can expand on the options and the complexity

S T E L L I N O
Australia
Over 3 years using the app
March 26, 2024

I love that this is hosted right on Shopify. I also love that it provides analytics around the number of emails opened, the number of emails that failed, who unsubscribed, and click-through rates. It's all super useful.

Art in the Berkshires
United States
3 months using the app