Reviews (2,015)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting engagement and sales through email marketing. It features a user-friendly interface, customizable templates, and effective Shopify integration. The app is noted for its scalability and cost-effectiveness, with free emailing up to a certain limit and robust analytics to track campaign performance. Merchants appreciate its simplicity and effectiveness in creating professional-looking email campaigns without needing extensive technical knowledge.

May 24, 2024

I love this app

Alnaseer bakers
Pakistan
Over 1 year using the app
November 24, 2023

After previously using Mail Chimp and Sequno I decided to switch as the integrated platform seemed easier to use. After a few months I realised that none of my scheduled emails were being sent on time (affecting my ROI).

I eventually reached out to Shopify customer support as I was being charged p/email and they weren't being delivered and the advisor said:

"I understand that technically we are creating apps that might help merchants on paying app charges but we understand that the apps or alternative options we offer is not the best option compared to third party apps that focuses on the service they are offer. We offer cheaper prices to lessen the cost."

So if you are focused on saving money, this app may be a good option. If you want a service that is reflective of the cost or need emails to be delivered at specific times - go elsewhere!

Slay My Print
United Kingdom
About 1 year using the app
Shopify replied November 27, 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

March 14, 2024

It does the job pretty well, but please add a media search to select older photos in the gallery, for every email we have to scroll a lot to select an older image.

Fusion Luxury
Chile
Over 1 year using the app
April 7, 2024

Easy to create amazing style, completely optimized for branding, many tools to use, I love it. I have made stunning email.

Delicya skincare
Ireland
About 1 month using the app
January 22, 2024

To Shopify management,

Please fire the product team whoever developed this ridiculous app. It is completely useless and they're wasting the development resources. The email could only be sent to email subscriber, even for the abandon checkout, abandon cart & abandon product browse. Really? have you guys ever done a simple analysis to find out the percentage of people who ever abandon cart or checkout would subscribe to the email list? No mention a pivotal part of email marketing is to recall & win back churn customers.

INSPECIAL HOME
Hong Kong SAR
Over 1 year using the app
Shopify replied January 23, 2024

Thank you for taking the time and writing this review. We’re sorry you ran into issues using Shopify Email as part of Marketing Automations and completely understand that this experience would be frustrating. We can confirm that for legal and privacy reasons you can only email customers who opt in to receiving emails from your business when you're using Shopify Email for Marketing. The only exclusion to this is the Abandoned Checkout workflow. This can be set up to send to 'All Customers' by editing the email marketing step within the automation. Once you click 'Edit email,' you will be able to edit theTo: line to All customers. - Clare, Shopify Email

May 20, 2024

I love that shopify has this feature, I am very much enjoying it. Very easy to navigate.

WireWeavedUniques
United States
3 days using the app
May 28, 2024

Estou começando mas esta sendo otimo o trabalho com a shopify email

PrimePath Marketplace
United States
4 months using the app
May 7, 2024

Easy to use & a great tool to get information out quickly. Very user friendly for beginners.

Down Home Designs + Co., LLC
United States
2 months using the app
March 7, 2024

Easy to use, however more templets would be great instead of having to create from emails from scratch.

BLANK STARE
United States
Over 3 years using the app
November 9, 2024

Je n'ai pas encore atteint mes objectif mais je crois que c'est e appli qui fait des merveilles

DREAM-SHOP
Côte d’Ivoire
34 minutes using the app