Reviews (2,235)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.

February 3, 2021

I LOVE THIS APP! It makes email totally easy, professional looking and completely trackable in the tracking you already see in Shopify analytics. LOVE not logging out and having direct access to products within the email app and NOT being forced to log into another online program to deal with. Makes email quick and simple.

Candleberry®Wholesale
United States
Over 4 years using the app
March 10, 2021

I love it! THank you so much for this amazing platform. Hope that this platform will grow more and gives us more sales.

Hybreed Apparel Collections
Philippines
Over 4 years using the app
March 25, 2024

Would love to be able to insert pdfs designed in Canva with hyperlinks. Would also love to have the feature to resend the email only to those who haven't opened in instead of again to everyone.

Wear Your Curls
United States
Over 3 years using the app
Shopify replied March 28, 2024

Thanks for sharing these feature requests! Both have been passed on to our developers for consideration in future updates. -Sophia, Shopify Support

March 27, 2024

I use Shopify Email as a small business with currently 1455 email subscribers and it works perfect for me. I love that its free and easy to adjust.

Mie Christiansen Jewelry
Denmark
Over 3 years using the app
March 5, 2024

Easy to use and effective for us, but not having the ability to filter out archived products is frustrating!

DriveBuy
Australia
Almost 4 years using the app
November 21, 2020

It's simple, easy to use and free up to 2500 mails per month. It works fine and my clients liked the emails.

Mi Puchero
Spain
Over 4 years using the app
June 2, 2022

I like the app, is simple and helpful. Great to colect customer's emails and send marketing emails.

Nostalgic Coffee Channels
United States
About 4 years using the app
Shopify replied June 20, 2022

So glad to hear you're liking the app! Thank you for taking the time to leave a review. Cheers! - Brie, Shopify Support

May 18, 2024

Veldig nyttig

Galleri EKG AS
Norway
Over 1 year using the app
March 28, 2024

Easy to use

Hestaband
Canada
Over 3 years using the app
Edited November 29, 2024

This app divides emails into batches so that they might take up to 72 hours for all of them to be sent out. It completely ruined my product launch because my email subscribers were expecting to receive an email at a certain time to order one of my limited edition items. Now half of them haven't even received the email, and they've been waiting for weeks.

Edit: App not sending any emails on Black Friday. This kills small businesses. Will find another app.

Maarit Hänninen
Netherlands
About 4 years using the app