Reviews (2,235)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.

November 26, 2020

Very easy to use and run an email campaign. It helps me to scale up my retail channel within a minute.

wisegrow
Australia
Almost 4 years using the app
January 14, 2021

I used this app to personalize the emails that my customers receive and it was very easy to use and the templates are perfect. I would like to see more templates and also I think the app should offer emojis when creating the emails.

Stamped Cosmetics
United States
Almost 4 years using the app
March 11, 2024

I love that this app is free for minimal email needs. It has everything I need! And because they offer a free version, should my needs change I would be happy to pay for the app. I appreciate that Shopify made their own email app.

Arcane Bunny Society
United States
Over 3 years using the app
September 6, 2020

So happy you added this feature. Its so easy to use and its helped my company tremendously. It has decent templates to choose from and anyone can understand how to use it. I am grateful

Bars & Branches
United States
Almost 4 years using the app
March 7, 2024

Easy to use, however more templets would be great instead of having to create from emails from scratch.

BLANK STARE
United States
Over 3 years using the app
September 17, 2020

Great app. Think that this is a must for every shopify store............................................

Golf Hub Store
South Africa
Almost 4 years using the app
December 12, 2020

The app worked pretty well and the template was easy to use and customize! I loved it. Made a mass email really easy to do. Preview feature was really cool too to see the email before i sent it!

Raccoon Alliance Breaks LLC
United States
Almost 4 years using the app
April 10, 2024

Just tested Shopify Email having been a regular Mailchimp user for the last few years. They don't really compare. Shopify email user interface is clunky and the send time (we have 2,500 subscribers) is really slow due to the batch sending. Also... the Reports interface is very very slow to update, it's not giving me statistics in real-time.
Not sure if we are going to keep using it.... I like that the cost is lower than Mailchimp (thank you Shopify) but please, please keep developing this functionality so that it works smoothly, quickly, intelligently. Right now it's not very intuitive and I am not convinced I'm going to stick with it.

Somerset Foodie
United Kingdom
Over 2 years using the app
May 7, 2024

Je recommande Shopify Email car c'est une application facile à utiliser.

LeLabo.llb
France
Almost 2 years using the app
Edited October 24, 2020

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. Why do you publish an unavailable app here?
Update:Now I added the app. It's not always free. Paid for emails over 2000. But Shopify will control your marketing and shut down your email before it is sent to all of your customers. Although I paid the money. They only sent out 70% emails. It is very frustrating not having the control over your own list.

INHALCO
United States
Almost 4 years using the app
Shopify replied April 21, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify