Reviews (2,235)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.

November 2, 2020

I found it easy to setup. My one problem I encounter was finding my preview email in my inbox or junk mail. Could you send me a link to get assistance.

Low price accessories & electronics | Cost you Less
Canada
Over 3 years using the app
February 13, 2021

Fast and Easy to use! The app is flexible and has good content that can be incorporated into the emails.

Luma Sleep
United States
Over 3 years using the app
November 27, 2020

I used this to help me email customers for my new store. It's very easy to navigate and there are lots of great templates to use. I really appreciate it.

RW Denim
United States
Over 3 years using the app
April 26, 2021

Love it I thought i needed lots of skills to know how to send emails but nah this really helps, very easy to use

Nene apparels
United Kingdom
Over 3 years using the app
January 24, 2021

i used shopify emails to send an email to consumers. i love how quick and simple it is to use for marketing purposes.

Apricot Aesthetic
South Africa
Over 3 years using the app
Edited November 30, 2020

I really love the app that is so easy to use and that it is integrated into Shopify and the templates are matching perfectly to the moment of the year! But I would wish for the future that the templates would have more different designs because mostly the designs don't look very chic

Montessori Choice
Germany
Over 3 years using the app
November 26, 2020

I can't send due to an upper limit error even though I haven't sent 5 messages It cannot be used as it is, so please support it.

NIDO
Japan
Over 3 years using the app
Shopify replied December 7, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us.

At the moment, the Shopify Email app has a limit of 5 email campaigns per week. This resets every 7 days at 12:00 pm UTC. You can learn more about this limit here: https://bit.ly/36Uv9i2

I'm really sorry to hear of the struggles you were facing. I would love to talk to you further and better understand the issues you were facing, to see what we can do on our end to help. I will send you an email privately, in order to open up that line of communication!

Best,
Charlotte | Shopify Support

March 6, 2021

Super simple and effective. Amazingly user-friendly, which i really appreciate. However you cannot edit once it’s been scheduled.

Mini Bee Creations
Canada
Over 3 years using the app
March 26, 2024

This is a really good app, and the price per email is much lower than any other app. Some of the features are not as intuitive as others I have tried in the past, which is why I'm only giving 4 stars.

Wardrobe By Me
Denmark
Over 2 years using the app
April 20, 2024

The application is free it’s true, but it’s been 3 months since my emails are sent without my profile image and with an email address different from mine. I had to find myself why there was this, I was not contacted or warned. It’s free it’s true but pay attention the quality is not always present

Artifice.
France
About 2 years using the app
Shopify replied April 22, 2024

Thank you for your review. We'd be glad to help you take a look at your settings and make sure everything is working as it should. Please connect with our Live Team (https://shopify.link/vRnL) at your earliest convenience. -Olivia, Shopify Support