Reviews (2,374)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies creating and managing email campaigns. It integrates seamlessly with Shopify, allowing for personalized emails using customer data. The app is affordable, with a free tier ideal for small businesses, and offers customizable templates and essential automation features. Built-in analytics and supportive customer service further enhance its value, making it a solid choice for basic email marketing needs.

February 25, 2024

On the initial age, it is good for learning purpose but if we get more option to customize our email, we are more happy

whiteflag
India
About 1 year using the app
October 24, 2020

I like it bit wish there was more options for email templates and that the emails didnt show so narrow.

Finn & Everly LLC
United States
About 1 year using the app
Shopify replied October 27, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add ...

November 23, 2020

it's ok... shopify charges alot though makes it hard a business to succeed. If shopify cut down some costs it will be better thanks

Shenanigans Hairtique
United States
11 months using the app
Shopify replied November 24, 2020

Hey there!

Amy here from Shopify. I just wanted to take a minute to thank you for taking the time to leave us a review. Im going to send you an email to open up the lines of ...

August 6, 2023

Was an amazing free app while it lasted. Easy to navigate! However, just recently it has been heavily compressing images uploaded through the email. I used to have fine crisp images, now they are so blurry. Hopefully I can find another email editing app.

Mermaid Haus Jewelry
United States
11 months using the app
Shopify replied August 10, 2023

Thank you for getting in touch and letting us know that you've come across this issue with heavily compressed images. We’re happy to report that we isolated the issue and ...

March 30, 2023

Dear Developers,

Thanks for adding the option for liquid code in Shopify email App, But there is a size limit of code 50 kb.
Please increase the size of the liquid code, So we can use use our existing HTML code file for email marketing promotion.
That would be much appreciated.
Please notify us when this is implemented.

Kind regards

Bait AL Tarfeeh
United Arab Emirates
10 months using the app
Shopify replied April 2, 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've ...

December 2, 2021

Email automations aren't available for this app? How can I sent an email to a certain customer? Or it's not possible?

Sleep&Go
Ukraine
9 months using the app
Shopify replied December 6, 2021

Hi there. Thank you for taking the time to leave this review and share your feedback. Shopify Email is primarily intended to create email marketing campaigns and send them ...

February 5, 2021

Design options or templates are very very limited. Difficult to make changes to the way the email looks.

espeyewear
United States
9 months using the app
Shopify replied February 12, 2021

Hey!

Amy here from Shopify. I appreciate you taking the time to leave us a review. Im going to send you an email so we can chat further and I can gather information to send ...

July 8, 2020

Not sure if I'm using the app wrong, but it only imports 690 of the 2200 people on the customer list, despite stating that there is no limitation on the number of subscribers.

Alpine Princess
Slovenia
8 months using the app
Shopify replied July 20, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality ...

October 26, 2020

There is potential here but it's a little bit too basic. They have literally a handful of templates and right now they're all about Black Friday. Small business owners like me like to have some content already created (welcoming new subscribers, product launch etc ) to take the guess work away because I don't have time to exist already. This is an app with good intentions but it has a long way to ...

GIOIELLINI DESIGNS
United States
8 months using the app
Shopify replied October 27, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. At the moment, there are options for Black Friday email ...

November 21, 2020

The app is great for emailing customers and keeping them posted about your stock. The only thing it lacks is you can't share a collection link within the email.

RydHub
Kenya
8 months using the app
Shopify replied November 24, 2020

Hey there!

Amy here from Shopify. I just wanted to take a minute to thank you for taking the time to leave us a review. I also wanted to let you know that it is actually ...