Reviews (2,374)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies creating and managing email campaigns. It integrates seamlessly with Shopify, allowing for personalized emails using customer data. The app is affordable, with a free tier ideal for small businesses, and offers customizable templates and essential automation features. Built-in analytics and supportive customer service further enhance its value, making it a solid choice for basic email marketing needs.

February 19, 2024

Slow, inconvenient, poor UX, on mobile, the worst! It crashes constantly!

The Japanese Tea Hub
Spain
12 months using the app
Shopify replied February 21, 2024

Hi, There. Thank you for taking the time to leave your review. Our team is constantly working to improve all users experience while using the app. Thank you for this feedback and we hope you will give Shopify Email another chance in the future. -Kitana, Shopify Support

May 16, 2021

We are small businesses, You Big. We pay you monthly usd $ 79 and usd $ 200-500, per transactions (done by computer and bots). Could It be an plus for your costumers? Big companies are bigger when they add worth to their clients.

TU beauty store
Colombia
About 1 year using the app
Shopify replied June 10, 2021

Hi, there. Thank you for taking the time and sharing this feedback with us. We can appreciate your interest and support for Shopify Email, and we'd be happy to pass your suggestion along to our developers. Cheers! -Elias, Shopify Support

November 11, 2023

Automated emails don't send, causing me to miss out on a number of sales. Shopify also can't fix it.

Lanin
United Kingdom
11 months using the app
Shopify replied November 14, 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I understand there's been issues setting up an automated email workflow and I took a look at your account to troubleshoot what might be causing the problem. The 'Customer subscribed to email marketing trigger', which is used in our 'Welcome new subscriber' automation, only works with customers created through the Online Store footer email sign up form or the Shopify Forms app. Since there was a 3rd party pop up app adding customers within your account, the trigger did not respond to new customers created. I'll send an email directly in case you have follow up questions on how to set this up going forward! - Clare, Shopify Email

February 1, 2022

Produkt einfügen funktioniert nicht. Habe alle Browser durchprobiert, kein Chance. Was ist da los?..

weinliebhaberin
Austria
11 months using the app
April 19, 2023

The app itself is easy to use and gets the job done. However since we do customisation, a personalised product image is created before the client is about to place an order.

In other abandoned cart apps, like Klaviyo, this customised image can be sent to the client (instead of the regular product image), so they are more likely to recover their cart.

Shopify Email does not. While Shopify support told is this is possible, "we just need to manually code it ourselves", we went ahead and paid a developer to code it for us, only to find out it does not allow us to pull this customised image.

So we spent hours setting up our flows, paid a developer a hefty sum to set up the customised product picture integration, only to find out it doesn't work. Great. Thanks Shopify.

Pawsome Prints
South Africa
11 months using the app
Shopify replied April 22, 2023

Hey, there! Thanks for taking the time to leave a review. I understand your experience with the app wasn't satisfactory due to the inability to add the personalized product images to the abandoned cart recovery emails. Since this is the case, I'll make sure to share this as a feature suggestion with our app developers. We appreciate your feedback! -Summer, Shopify Support

November 29, 2021

I thought the app worked well till I decided to run reports. Reports showed no info for me apart from the fact that everything was 0: 0 emails reached, 0 emails opened, etc.
Is there a problem with the app?

JOSEPH HENRY 1895
Canada
11 months using the app
Shopify replied November 30, 2021

Hi, there. Thank you for taking the time to leave this review, we are sorry to hear you experienced this issue. It is tough to determine if there was an issue with your campaign activity or if this could be just a delay for the metrics to appear since it can take several hours to send full information.

This is referenced in our Shopify Email FAQ guide here: https://bit.ly/3d3a7jx. Therefore, I would recommend reaching out to our support team directly https://bit.ly/2AWw5VA so we can take a closer look into this with you. Thanks again for your review! -Marty, Shopify Support.

February 3, 2024

worst for your brand domain! i did everything from my side and call for support to fix the send via shopify email! to customer marketing email.

i dont want to show its send from shopify

BuyerEssentials uk
United Kingdom
10 months using the app
Shopify replied February 5, 2024

Thank you for your feedback! I'm happy to let you know that it is possible to remove the "via shopifyemail" and instead have your emails appear as being sent directly from your sender email domain. In order to achieve this, your sender email address under 'Settings > Notifications' needs to be set up with email hosting. If you're using a third-party domain, you'll need to add Shopify's custom CNAME records and a DMARC policy. If your domain is hosted by Shopify, these records are included. Please contact us again via the Help Center so we can walk you through the next steps depending on where your domain is hosted: https://shopify.link/1w5D. -Sophia, Shopify Support

October 3, 2023

very confusing in use
I have received more than one complaint of email abuse due to the settings being so challenging for me.
I obviously did not use this well but am done with it

Love Coast Gifts
United States
10 months using the app
Shopify replied October 6, 2023

Thank you for your review and feedback. If you are having issues with the app, please reach out to our Support Team (https://shopify.link/qL3P) for further help! -Emily, Shopify Support

May 10, 2022

please fix the emails that get cancelled due to unsubscribes, we cannot resend emails as we don't know who has received the original email without looking spammy!

XtremeSkins
United Kingdom
10 months using the app
Shopify replied June 10, 2022

Thank you for writing your review and for sharing your feedback for the Shopify Email app with us here. I can certainly see why having increased transparency for sent emails would be beneficial and I will be sure to pass your comments onto our development team. -Victor, Shopify Support

March 5, 2023

The app keeps shutting down while using the editor. This app is nog usable for me. I haven't even started an emailcampaign because of the bugs

Rokket
Netherlands
9 months using the app
Shopify replied March 9, 2023

Hey, there. I'm sorry to hear that the app keeps crashing for you. I'd recommend starting with some troubleshooting steps to rule out any local errors: please trying clearing your browser's cache (https://nr.tn/3Yyrz4U), and making sure your browser is updated. If you're using a mobile device, please make sure both the app and your device are on their latest version updates as well. If you're still encountering errors with the app, please reach out to our Support team for further troubleshooting: https://bit.ly/2AWw5VA. Thank you! - Brie, Shopify Support