Reviews (2,454)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface and features like automated discount links, customizable templates, and AI-generated content. It integrates seamlessly with Shopify, enhancing engagement and conversions through targeted campaigns. The app is noted for its cost-effectiveness, time-saving automated features, and robust analytics that help optimize email strategies. High open rates and effective campaign results make it a popular choice for businesses of all sizes.
Refine
-
By rating
I used email to run a campaign. Smooth workflow overall. It'd be great if it was compatible with Safari on macos.
Hey there, Amy here from Shopify. Thanks for taking the time to leave us some feedback. The Shopify Email app should work on all browsers. Im going to follow up with you via email so we can get this sorted out for you.
Amy l Shopify
Para empresas pequeñas que empiezan esta muy bien pero corto y con poca info de precios para mas alla
Room to improve. Could be a bit more user friendly since not everyone is a developer or going to fully understand how this app works. It has a learning curve to it. It does work, but to really build anything out that is intricate or detailed you may need to hire help or really know your stuff. They have some basic templates in play can get you started but in time you may find out you need additional customer journeys or email campaigns and be required to build them manually.
Another free app. Need time to explore on how to use the app but overall works great.
I really like the idea of this app. Very, very simple design and easy to use. But unfortunately there is something very important missing: automation! You cant send your list through an e-Mail campaign. Not even for simple things like "Thank you"- Mails, after a new customer bough something. If they would add automation into the app, it would be 5 stars!
Hey there!
Amy here from Shopify, thank you so much for taking the time to provide this valuable feedback. I understand how beneficial automations could be for your business! I'm going to send you an email so I can gather all your thoughts and get it off to my developers!
Amy l Shopify
Hi there, I cannot access a discount code on the panel while setting a welcome email. Please help
Hi, There. Thank you for taking the time to leave your review. Sorry to hear you're having some trouble with this. Please contact our support team and they will be able to take a look into this for you: https://shopify.link/WJna. Write "Shopify Email" in the chat > Click "I still need help" > Then follow the prompts to be added to our support queue. Our team is happy to help you and get you ready for BFCM! -Kitana, Shopify Support
I had a hard time using. For exemple there is no way to found how to automate a personalised name for each client of my list. I had also some trouble importing from my list from a .csv file even when using shopify .csv template.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting the Shopify email app working for you.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Claire - Shopify
It was easy for the most part linking all the social media was a bit difficult. Also I cant send out marketing to people who are not subscribers.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Currently it is not possible to email customers who who have not subscribed to receive marketing emails from you.
Our team are consistently working to improve the app and add functionality to suit our Merchants needs so I'm going to follow up with you with an email to open up the lines of communication here and I can provide your feedback to my team.
Claire l Shopify
Very easy to use. Was able to setup the email in just a few seconds. Can't wait to use this in the future to stay in contact with my customers.
Hey there!
Charlotte here from Shopify Support. Thank you so much for taking the time to leave a review on the Shopify Email app. I would be happy to follow up with you and help you get started with using and getting the most out of this app! I will send you an email so that we can chat further. Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Shopify Email app. This will send your request/question directly to our support team.
Charlotte | Shopify
I love the Shopify emails. They look great and they're super easy to customise and send. The price is also super reasonable. However, without being able to set up an automation welcome sequence for people when they first subscribe, I'll have to switch over to one of the other services like Mailchimp. Super bummed as this really was easy to use.
Hey there!
Amy here from Shopify,
I just wanted to take a minute and thank you for your feedback. It is feedback like this that helps us to improve! I completely understand how a Welcome automation would be an amazing addition to the app. I'm going to send you an email so I can gather all your thoughts and send it off to my developers!
Amy l Shopify