Reviews (2,378)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies creating and managing email campaigns. It integrates seamlessly with Shopify, allowing for personalized emails using customer data. The app is affordable, with a free tier ideal for small businesses, and offers customizable templates and essential automation features. Built-in analytics and supportive customer service further enhance its value, making it a solid choice for basic email marketing needs.

September 6, 2020

It was easy for the most part linking all the social media was a bit difficult. Also I cant send out marketing to people who are not subscribers.

HERA Body Collection
United States
4 months using the app
Shopify replied September 10, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Currently it is not possible to email customers who who have not subscribed ...

January 19, 2021

I enjoy the features and what it is capable of. I just wish it offered a bit more. More templates, different structures when adding products to the email, etc.. If Shopify were to add more customizations, I would give this a 5 star rating.

Sea Breeze of California
United States
4 months using the app
Shopify replied February 12, 2021

Hey!

Amy here from Shopify. Thanks for taking the time to leave us a review. I would love to hear more details on exactly what you would like to see. Its that kind of ...

Edited December 4, 2020

Needs more Email Templates. Very Basic! Too Basic! not enough options. page works great very easy to work and manage just needs more template options and colors also the header you can't change the font

Winkbykamice
United States
4 months using the app
Shopify replied December 7, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add ...

December 28, 2023

Another free app. Need time to explore on how to use the app but overall works great.

Pattern Patch Parlor
United Kingdom
4 months using the app
Edited May 29, 2020

This is a very good and fast way to send out marketing emails. Unfortunately, most of our clients are using spf and dmarc and our mail servers use those mechanism as well to block phishing emails, therefore, anything sent from here will be categorized as spam or sent to junk folder or rejected. Due to mail security reasons, Shopify and any similar app providers shall provide the users a way to ...

Master Air Tool Ltd Co
United States
4 months using the app
Shopify replied June 3, 2020

Hey there,

Amy here from Shopify. I appreciate the feedback. I completely understand the concern of your messages being flagged by mail providers as junk or spam. You want ...

September 28, 2020

Very easy to use. Was able to setup the email in just a few seconds. Can't wait to use this in the future to stay in contact with my customers.

La Belle Tiffy
United States
4 months using the app
Shopify replied September 29, 2020

Hey there!

Charlotte here from Shopify Support. Thank you so much for taking the time to leave a review on the Shopify Email app. I would be happy to follow up with you and ...

April 24, 2020

I thought it was going to replace platforms like Klaviyo and Omnisend, but I can only send out an email campaign. No automation, no triggers, just campaigns. Like what Mailchimp was back in 2002...

Funky Moose Records
Canada
3 months using the app
Shopify replied April 27, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can ...

November 26, 2020

I can't completely rate the app until I actually use it. But i do like the fact that you can send mass emails all in one.

SavageBody
United States
3 months using the app
Shopify replied November 26, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Shopify Email app with us. I am glad to hear you are liking the app ...

November 28, 2023

Easy to use and navigate, for a non tech savy person. Great choice in organizing emails.

Teetrendz Hub
United Kingdom
3 months using the app
July 4, 2020

Easy to set up but very limited options. I can't even exclude a tagged group from the list, such as 'wholesale' tag.
Hoping it would improve shortly.

Bento Ninja
New Zealand
2 months using the app
Shopify replied July 7, 2020

Hey there!

Amy here from Shopify, thanks for taking the time to leave us a review. I can see the benefit of being able to exclude certain customers/groups based on tag. I'll ...