Reviews (2,378)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies creating and managing email campaigns. It integrates seamlessly with Shopify, allowing for personalized emails using customer data. The app is affordable, with a free tier ideal for small businesses, and offers customizable templates and essential automation features. Built-in analytics and supportive customer service further enhance its value, making it a solid choice for basic email marketing needs.
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why do offer this app for download to be told that it is not available yet, can you advise when it is available please
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of ...
The layout looks amazing ... BUT. The timing is impossible. When you send it at 6 pm, it means that some MAY get it at 6 pm, but others at 9 pm, some at 11 pm, and the rest of the customers may get it in the time when they are sleeping. That is completely useless as a marketing tool. I tried it three times, and the conversion is about 10% of the sales I used to get using Mailchimp. Sorry Shopify, ...
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can ...
There is something wrong with this program, emails fail to be sent forever, customer service has no way to fix the problem
Hi there, thanks for reaching out. We've reviewed your account and can confirm your sending was limited due to high spam complaints and other negative engagement metrics that ...
I have issue on this app for so many times. I called and e mail to the support and they always sounds so nice and kind to willing help me solve the issue. But the issue never solve and when I e mail the support again like 5 times and no one get back to me. I am so frustrated and disappointed because I am new here and was SO HAPPY with Shopify and now with not able to e mail to my subscribers, I ...
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review with us, and sorry to hear of the struggles you were facing. I'm going to follow up ...
Hi I can't setup an automated newsletter using this app.
Please help me to set it up. It only shows the option to send or schedule.
But we want to send an email as soon as anyone subscribes to our newsletter automatically but that's not available.
Hey, there. Thank you for reaching out. We have a step-by-step guide that can help with setting up Shopify Email (https://bit.ly/3A4tfb2) and automations (https://bit.ly/ ...
IF you are using this app for THE MOST BASIC emailing, to a small list, it may be OK. However, if you are using as a regular marketing tool, I cannot recommend this app. I carefully tested and compared to Mailchimp and this program BREAKS and has sending issues. Emails stop sending after delivering to 30% of the list and breaking during sends. Support did not find an explanation. I hope Shopify ...
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email ...
We recently migrated to Shopify as we we were tired of having loads of different apps that didn't talk to each other. Shopify's built in e-mail program is a big disappointment. In our first promotion Shopify decided it didn't like half of our subscribers and didn't send them.
We don't know which half it sent and which half it didn't. There is no way to identify which subscribers Shopify didn't ...
Hey there! Claire here from Shopify Support.
Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with spam ...
Very basic - No ability to automate flows - You cannot add a logo or match to your theme or customize fonts. Shopify promised upgrades months ago it still says new templates coming soon - I guess SOON means in a few years?! sticking with our other email provider for now.
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add ...
Can't send emails to people who've dissalowed email marketing, so we can't use it to warn people about the covid situation. Completely useless
Hey there,
Claire here from Shopify. Thank you for taking the time leave us a review. I can understand wanting to reach all of your customers, outside of those signed up to ...
An Email Marketing Application that hasn't automation is just useless... It looked easy to use, but without a decent flow you cannot build your customers list... Just taking space on my App Shelf...
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us! I can absolutely see the importance of being able to automate ...