Reviews (2,291)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies accessing products and customer data. They value the customizable email tools, dynamic fields, and built-in analytics for optimizing campaigns. Its cost-effectiveness and scalability suit various business sizes, with automation features saving time. Transitioning merchants from platforms like Mailchimp find it easier to use. The free tier and responsive support are also highlighted benefits.

October 18, 2020

The app seems easy to use, however I'd love to see more basic features like the ability to resize the product sessions/images. And there doesn't seem to be a function to automate sending out emails, e.g. the welcome email upon subscription?

TINICOTERIE
United Kingdom
2 months using the app
Shopify replied October 21, 2020

Hi there, Amy here from Shopify. Thanks for taking the time to leave us some feedback. We love to hear from our Merchants, that is how we improve! Im going to send you an email so I can gather all of your thoughts and send it off to my developers.

Amy l Shopify

January 11, 2023

It doesn't support many languages, the templates are very simple but I get it, it's a free app after all. However, the inability to choose the customers to whom I want to send a specific email with an advertisement is a failure. You can only use customer segments (which are set automatically, cannot be edited and are pointless). Also the application may be free but very average. Lack of support - despite several months of use, I do not know how to contact support.

DOGONI
Poland
About 2 months using the app
Shopify replied February 27, 2023

Thank you for taking the time to share your review. To create new or custom segments, you can do so from your *Admin > Customers* section. Furthermore, since this app is developed by Shopify, our regular support channels can assist. Reach out on this page by choosing "Get Support" or use this direct link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

April 29, 2020

Great idea. But I'd appreciate if we could have automations and trigger features available. Moving away from third-party providers like MailChimp and having everything run through Shopify would be best.

Luminary
South Africa
About 1 month using the app
Shopify replied April 30, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here.

Amy l Shopify

October 18, 2020

I used email to run a campaign. Smooth workflow overall. It'd be great if it was compatible with Safari on macos.

Tinymovr
Greece
29 days using the app
Shopify replied October 21, 2020

Hey there, Amy here from Shopify. Thanks for taking the time to leave us some feedback. The Shopify Email app should work on all browsers. Im going to follow up with you via email so we can get this sorted out for you.

Amy l Shopify

December 7, 2022

Para empresas pequeñas que empiezan esta muy bien pero corto y con poca info de precios para mas alla

alliwant
Spain
29 days using the app
December 18, 2023

Room to improve. Could be a bit more user friendly since not everyone is a developer or going to fully understand how this app works. It has a learning curve to it. It does work, but to really build anything out that is intricate or detailed you may need to hire help or really know your stuff. They have some basic templates in play can get you started but in time you may find out you need additional customer journeys or email campaigns and be required to build them manually.

Dockhead
United States
28 days using the app
June 28, 2020

I really like the idea of this app. Very, very simple design and easy to use. But unfortunately there is something very important missing: automation! You cant send your list through an e-Mail campaign. Not even for simple things like "Thank you"- Mails, after a new customer bough something. If they would add automation into the app, it would be 5 stars!

Wildlife-Tuning
Germany
20 days using the app
Shopify replied July 7, 2020

Hey there!

Amy here from Shopify, thank you so much for taking the time to provide this valuable feedback. I understand how beneficial automations could be for your business! I'm going to send you an email so I can gather all your thoughts and get it off to my developers!

Amy l Shopify

November 20, 2023

Hi there, I cannot access a discount code on the panel while setting a welcome email. Please help

Tauqeer Jewellers
Pakistan
20 days using the app
Shopify replied November 21, 2023

Hi, There. Thank you for taking the time to leave your review. Sorry to hear you're having some trouble with this. Please contact our support team and they will be able to take a look into this for you: https://shopify.link/WJna. Write "Shopify Email" in the chat > Click "I still need help" > Then follow the prompts to be added to our support queue. Our team is happy to help you and get you ready for BFCM! -Kitana, Shopify Support

July 21, 2020

I love the Shopify emails. They look great and they're super easy to customise and send. The price is also super reasonable. However, without being able to set up an automation welcome sequence for people when they first subscribe, I'll have to switch over to one of the other services like Mailchimp. Super bummed as this really was easy to use.

Box Of Goodies
Australia
12 days using the app
Shopify replied July 29, 2020

Hey there!

Amy here from Shopify,

I just wanted to take a minute and thank you for your feedback. It is feedback like this that helps us to improve! I completely understand how a Welcome automation would be an amazing addition to the app. I'm going to send you an email so I can gather all your thoughts and send it off to my developers!

Amy l Shopify

May 29, 2020

Looks promising. However, I would like to see this app provide the ability to automatically send a welcome email to new subscribers. It would also be nice if the welcome email could include a discount code, say 15% off for signing up.

The Bath Bomb Outlet
United States
6 days using the app
Shopify replied June 9, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time leave us a detailed review. Our team are constantly working to improve the app and add functionality to suit our Merchants needs, and I will be sure to pass on this feedback to our team. I'm going to follow up with you in an email to open up the lines of communication here so if there is any further feedback on features you would love to see I can pass this on to our developers too.

Claire l Shopify