Reviews (2,363)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making it easier to access customer data for effective email campaigns. They highlight its cost-effectiveness compared to platforms like Mailchimp and Klaviyo, and praise its user-friendly design tools, customizable templates, and automation features. Built-in analytics help streamline marketing efforts, and reliable customer support enhances its usability, making it a recommended choice for enhancing customer engagement and conversions.

July 4, 2020

Easy to set up but very limited options. I can't even exclude a tagged group from the list, such as 'wholesale' tag.
Hoping it would improve shortly.

Bento Ninja
New Zealand
2 months using the app
Shopify replied July 7, 2020

Hey there!

Amy here from Shopify, thanks for taking the time to leave us a review. I can see the benefit of being able to exclude certain customers/groups based on tag. I'll send this off to my developers. I'm also going to send you an email just to open up the communication with you and see if you have anything else to add.

Amy l Shopify

June 28, 2020

This is a great idea by Shopify and I have no doubt that Shopify will improve this app and hopefully quickly because Shopify has been a great experience for me so far.

iVogue Store
Mauritius
2 months using the app
Shopify replied July 7, 2020

Hey there!

Amy here from Shopify, I'm happy to hear your initial positive thoughts. I would love to hear more about how you think the app can be improved so I can pass that information along to my developers. I'm going to send you an email so we can get that conversation going!

Amy l Shopify

June 12, 2023

The app itself is easy to use and seems very useful.
However, getting the results can be a bit confusing,
It would be great if there was an option to download the results, for example in CSV format, for further analysis.

(一社)開華GPE
Japan
2 months using the app
Shopify replied June 13, 2023

Hello, there. Thanks for reaching out. Your feedback is important to us. I've submitted this as a feature request to our development team to review, as I understand this is important for you and your business. I recommend keeping our Shopify Changelog (https://shopify.link/Y7dL) handy to stay up to date with new features that roll out to the platform. - Victoria, Shopify Support.

October 18, 2020

The app seems easy to use, however I'd love to see more basic features like the ability to resize the product sessions/images. And there doesn't seem to be a function to automate sending out emails, e.g. the welcome email upon subscription?

TINICOTERIE
United Kingdom
2 months using the app
Shopify replied October 21, 2020

Hi there, Amy here from Shopify. Thanks for taking the time to leave us some feedback. We love to hear from our Merchants, that is how we improve! Im going to send you an email so I can gather all of your thoughts and send it off to my developers.

Amy l Shopify

January 11, 2023

It doesn't support many languages, the templates are very simple but I get it, it's a free app after all. However, the inability to choose the customers to whom I want to send a specific email with an advertisement is a failure. You can only use customer segments (which are set automatically, cannot be edited and are pointless). Also the application may be free but very average. Lack of support - despite several months of use, I do not know how to contact support.

DOGONI
Poland
About 2 months using the app
Shopify replied February 27, 2023

Thank you for taking the time to share your review. To create new or custom segments, you can do so from your *Admin > Customers* section. Furthermore, since this app is developed by Shopify, our regular support channels can assist. Reach out on this page by choosing "Get Support" or use this direct link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

April 29, 2020

Great idea. But I'd appreciate if we could have automations and trigger features available. Moving away from third-party providers like MailChimp and having everything run through Shopify would be best.

Luminary
South Africa
About 1 month using the app
Shopify replied April 30, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here.

Amy l Shopify

October 18, 2020

I used email to run a campaign. Smooth workflow overall. It'd be great if it was compatible with Safari on macos.

Tinymovr
Greece
29 days using the app
Shopify replied October 21, 2020

Hey there, Amy here from Shopify. Thanks for taking the time to leave us some feedback. The Shopify Email app should work on all browsers. Im going to follow up with you via email so we can get this sorted out for you.

Amy l Shopify

December 7, 2022

Para empresas pequeñas que empiezan esta muy bien pero corto y con poca info de precios para mas alla

alliwant
Spain
29 days using the app
December 18, 2023

Room to improve. Could be a bit more user friendly since not everyone is a developer or going to fully understand how this app works. It has a learning curve to it. It does work, but to really build anything out that is intricate or detailed you may need to hire help or really know your stuff. They have some basic templates in play can get you started but in time you may find out you need additional customer journeys or email campaigns and be required to build them manually.

Dockhead
United States
28 days using the app
June 28, 2020

I really like the idea of this app. Very, very simple design and easy to use. But unfortunately there is something very important missing: automation! You cant send your list through an e-Mail campaign. Not even for simple things like "Thank you"- Mails, after a new customer bough something. If they would add automation into the app, it would be 5 stars!

Wildlife-Tuning
Germany
20 days using the app
Shopify replied July 7, 2020

Hey there!

Amy here from Shopify, thank you so much for taking the time to provide this valuable feedback. I understand how beneficial automations could be for your business! I'm going to send you an email so I can gather all your thoughts and get it off to my developers!

Amy l Shopify