Reviews (2,218)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting business growth through enhanced engagement and conversions. They appreciate its cost-effectiveness, scalability, and seamless integration with Shopify stores. Features like customizable templates, dynamic fields, built-in analytics, and email automation are standout benefits. The user-friendly interface and reliable performance make it a preferred choice, with effective support aiding in optimization.

January 21, 2021

Very helpful and easy to use. This is the email marketing app I was looking for, just starting out as a business owner, thanks Shopify Email!

WestWingApparel.org
United States
About 1 year using the app
December 14, 2020

My experience was great, I imported emails from Mailchimp with ease and was able to create a campaign, creating is such a breeze, easy to understand, very straight forward, not too much jargon, i love this app

Decore Direct
Kenya
About 1 year using the app
July 10, 2023

I just started looking into the email app and I setup the New Arrivals template. Looks fine on PC, but the mobile version is really bad. Narrow columns of text with words broken up. How can a seller be expected to send that to a customer?

Am I missing something?

Pulsewidth Faucets
United States
About 1 year using the app
Shopify replied July 28, 2023

Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app. We’re happy to report that we isolated the bug that was causing formatting issues on mobile and have now fixed it. - Clare, Shopify Email

November 7, 2022

Easy to use, but I'm not gonna lie, the customization options are horrible and very limited. There's no way to make your campaigns eye-catching, and they always turn out looking incredibly dull because of the rigid personalization features. It's very blocky. It kind of defeats the purpose of having a newsletter, especially when it's supposed to draw customers in. It just comes off looking very cheap.

Sugoi Styles
United States
About 1 year using the app
Shopify replied December 28, 2022

Hey there, Sugoi Styles. Thanks for taking the time to leave us a review for Shopify Email. We appreciate the feedback you've provided us here. We're always looking to improve our product offerings, and we're always updating Shopify Email to make it a great option for folks looking to create effective marketing campaigns. Feedback like yours helps us achieve a better product - so I'm happy to share your review with the team so they can consider the sentiment you've shared. Regardless of what option you decide to go with for email marketing, I wanted to provide you with a resource on building great newsletters for your customers. You can access that resource using this link here: https://bit.ly/3YSlAJx. Thanks again! -Imogen, Shopify Support

June 28, 2023

I know it's free, but it doesn't fit my plans, and I'll keep looking for an app that works. Thank you for your free service

pandaonz
Canada
About 1 year using the app
March 21, 2023

Aplicativo muito bom e de fácil manejo, recomendo!

valuse
Brazil
About 1 year using the app
March 6, 2024

I would recommend this app to others for the professional design.

Lisa's bead Box
United States
11 months using the app
November 16, 2020

good to have such a service thank you for your support ......................................................................................

ZANUSSI EGYPT
Egypt
About 1 year using the app
September 28, 2020

I use this app to send out emails. The images are clear and sharp. I would love it if I were able to adjust the sizes of the images.

Go Fashions ink
United States
About 1 year using the app
January 1, 2021

I really love this app and it has helped me a lot. Now i am able to do email marketing and get new products and deals out.

GlamourByJuJu
United States
About 1 year using the app