Reviews (254)

Overall rating
4.1
Counts per rating level
  • 52% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless integration with Shopify features like emails, Flow, and discounts, enhancing workflow efficiency. It's free and effective in growing email lists, with a notable increase in daily subscriptions. The forms are professionally designed, contributing to a strong brand image. The app is user-friendly, fast, and includes pop-up functionality that boosts subscriber numbers, supported by excellent customer service.

November 28, 2023

I'm not sure why they don't have any CSS or allow formatting to the theme. I rarely use this app because it looks different than my entire website. All of the other Shopify apps come with custom CSS options - like Mail or the customizer. Makes no sense that we can't even use a theme font! This is such an easy update Shopify! Please fix.

Flour Shop
United States
About 1 month using the app
Shopify replied November 30, 2023

Hi, there! Thank you for your feedback. I have shared it with our developers for further consideration.

I also wanted to let you know that the Forms app supports over 200 fonts, so you can match it to your theme.

Thanks again! - Greta, Shopify Support

December 28, 2023

Yeah I created a form, but is it useful? No.

AnimePads.com
Israel
About 1 month using the app
Shopify replied January 3, 2024

Hi, there. Thanks for taking the time to leave a review for Shopify Forms. We're sorry to hear that you haven't found the app useful. If you're open to it, we'd love to gather more context on the issues you experienced. Feel free to reach out to our team here: https://shopify.link/VRd6. -Rick, Shopify Support

February 3, 2023

There is no translation option....

Guys, Shopify is multilingual, your app should be multilanguage compatible, that's a shame !

Komete XR
France
18 days using the app
June 25, 2024

This app does not use Shopify's recaptcha's (hi spam!) or does it integrate on the trigger side with Shopify Flow.

Textile Apparel
Canada
5 days using the app
Shopify replied June 29, 2024

Hi there, Thank you for taking the time to provide feedback about the Shopify Forms app. Our goal is to provide the best forms app on the market. I'd be happy to pass this feedback along to our development team for potential future implementation. - Dirk, Shopify Support

November 13, 2023

The popup does not get closed in iPhone, upon complaining customer care promised to help me, they said they're working on it and they will keep me updated, they did not provide any solution its been a month and they also haven't updated me on anything terrible experience.

Anime Street Style
India
13 days using the app
Shopify replied November 15, 2023

Hey there, I'm sorry to hear about your recent experience. Rest assured we'd be happy to look into your popup not closing issue. Feel free to reach back out in our help center and we can continue the conversation: https://shopify.link/VRd6

March 20, 2024

You can't create a redirect to a thank you page. Incredible. This is a basic feature any form app should have. Not using it for now.

Serranía
Colombia
9 days using the app
Shopify replied March 22, 2024

Thank you for your review. I will make sure to provide this feedback to our team. I did find a community forum post on this you can look at here: (https://shopify.link/qqQM) -Emily, Shopify Support

April 16, 2024

I cannot access any responses from the forms being filled out - no way of contacting support.

Alina Collective
United States
7 days using the app
Shopify replied April 18, 2024

Hi, there! We recently launched a way to store all form submissions, so you will always have a historical version of them.

All new submissions created after July 28th, will be stored and accessible in content > metaobjects. You can learn more here: https://shopify.link/0Rm8.

We invite you to retry the app and if after taking a peek at that help document you're still experiencing trouble, please connect with our live support team here: https://shopify.link/vRnL. - Greta, Shopify Support

Edited February 12, 2023

Leider kann man keine Links bzw. Liquid / Html einfügen. z.B. unterhalb des Buttons damit die Datenschutzbestimmungen verlinkt werden.

Es wäre super, wenn man an dieser Stelle auch die Links zu Rechtliches hätten nutzen können. {{privacy_policy}}

Ebenfalls fehlt eine Möglichkeit der Checkbox vor dem Versand des Formulars.

Beispiel:

[ ] Hiermit bestätige ich, dass ich die {{privacy_policy}} gelesen habe. Meine Einwilligung kann ich jederzeit widerrufen.**

Ulrike Wathling
Germany
About 18 hours using the app
June 6, 2024

La peor aplicación que he probado en Shopify, llevo 30 minutos haciendo un pop-up y le pongo guarda, y en Shopify me sale como lo configure pero entro a la configuración de pop-up y se me reinicia todo.

TECHNIA JACKETS
Colombia
22 minutes using the app
September 21, 2023

Customers can get discount adding fake emails, how do you filter real emails on this form, very basic app, need more advanced things...

emartsnap
Sri Lanka
42 minutes using the app